Today we’re thrilled to announce the public preview of High Volume Email (HVE) for Microsoft 365. HVE is a new service designed primarily for line of business applications and other high-volume SMTP Auth submissions that enables you to send internal messages beyond the current limits of Exchange Online. Customers using on-premises servers in an Exchange hybrid configuration to send a large volume of internal messages can use this service instead and decommission their on-premises servers.
We’re rolling out HVE to all WW customers starting April 1 and we expect rollout to be complete by the end of April. The initial HVE end point is located in the North America region. We plan to launch more regions in the coming months.
Our goals with HVE are to:
Enable customers to send higher volumes of email than a typical user mailbox to recipients who are predominately internal without a recipient rate limit.
Limit the volume to external recipients, as Azure Communication Services provides the solution for high volumes of external email.
Allow admins to set their own limits on a per-account basis and provide them with a consumption-based billing model, usage metrics and tracking.
Going Beyond Mailbox Limits
Email usage has evolved to include a variety of scenarios, such as hardware devices and line of business applications. With HVE, customers can send mass email communication with Exchange Online.
Today, Exchange Online imposes outbound limits when sending email. These limits are based on two specific variables: the Recipient Rate Limit and the Message Rate Limit. HVE enables customers to go beyond these outbound limits.
HVE uses a transactional model based on the number of emails sent. For the public preview, the cost will be free but limited to 100,000 recipients per day per tenant. We believe these limits, while temporary, will provide ample volume for customers to test and provide feedback on this new offering. While these limits will be expanded at General Availability, we will provide tenant admins with capabilities to set the volume threshold themselves on a per-account basis so they can control the volume and their cost.
Recipient rate limits are used to discourage the sending and delivery of unsolicited bulk messages. The recipient rate limit for all licenses noted in greenin the table above will remain at 10,000 recipients per day, which continue to apply per-user to all outbound and internal messages. HVE limits during the Preview, however, are 100,000 recipients per day per tenant, and will be expanded at GA. Note HVE limits are separate from, and not cumulative to, those in green.
Message rate limits determine how many messages a user can send via SMTP from Exchange Online within a specified period. When outbound message volumes surpass the message rate limit, any excess in message submission will be throttled and successively carried over to the following minutes.
Public Preview Details
HVE allows you to create MailUsers (up to 20 during the preview) in Exchange Online that can send messages using a specific SMTP endpoint.
The public preview includes an admin experience in the Exchange admin center to manage HVE accounts, a report to track the usage, and a SMTP endpoint using basic SMTP auth to send email.
The public preview will impose some limits, which will be extended at GA:
Feature
Max Number Per Tenant
HVE Accounts
20
Recipient rate limits
100,000 per day (per tenant)
External recipients
2,000 per day (per tenant)
Service information
Server/Endpoint: smtp-hve.office365.com
Port: 587
TLS: STARTTLS TLS 1.2 and TLS 1.3 are supported
Authentication: Username and password
Authentication
During the Preview, High Volume Email (HVE) for Microsoft 365 requires SMTP Basic Authentication. Once it reaches General Availability, OAuth authentication is expected to be supported.
A few additional notes around authentication:
If Security Defaults is enabled, all basic authentication, including SMTP, is disabled, making HVE non-functional.
HVE accounts can operate even if SMTPClientAuthenticationDisabled is set to True within TransportConfig due to the use of a custom endpoint.
To avoid any impact from authentication policies, if these are being utilized, it is important for customers to ensure AllowBasicAuthSmtp is enabled in the policy that applies to the HVE account. Custom authentication policies can be applied to the HVE accounts as needed.
Note that all federated users must be created on-premises and must be synced using the Microsoft Azure Active Directory Sync Tool, thus are not applicable for HVE.
To learn more about High Volume Email, click here.
All our printers have been configured to email with an HVE account for several months now. The past few weeks some printers sometimes fail STARTTLS, from what we can tell (we are still investigating). All printers support and use TLS 1.2. It seems the failure is the cipher suite negotiation - we think printers not supporting elliptical curve ciphers. The failures are not 100% of the time, so we are still diagnosing. The printers are for the most part using their latest firmware. We do have an example of one printer that would sporadically fail, even though it supported TLS 1.2. It was not at the latest firmware and an upgrade seems to have solved that printer's issue. Is the HVE endpoint not offering all TLS 1.2 cipher suites? Can you provide a list of ciphers supported by the HVE endpoint? Thank you.
We're running into an issue with the message size limit for HVE accounts as we are trying to use this feature with a book scanner that sends PDF files to users. Depending on the number of pages they scan, the PDF file can exceed 10 MB, which appears to be the current limit. Is Microsoft planning to increase the message size limit for HVE accounts? Or, at least let admins increase it on a per-HVE user basis?
Do you plan on publishing a list of URLs and IP ranges used by HVE? We're currently testing but the IP addresses we're connecting to over port 587 do not match the networks posted on Microsoft 365 URLs and IP address ranges - Microsoft 365 Enterprise | Microsoft Learn. We have allow lists and implicit deny rules in place, which makes it extremely difficult to test if those HVE networks are not published.
itbbqtommy I've already responded to your question on the other post, however reposting the answer here, as reference for anyone else, who might be interested in this topic:
Thank you for your feedback! While there is currently no definite list of IP addresses for the HVE service available, we have heard this request before and are actively working on this!
Meanwhile in Public Preview for testing purposes you could consider leveraging the documented Microsoft public IP address space. While the list is more expansive, it can be a temporary workaround for your current challenge.
Hi! Is the SMTP authentication with username/password (not OAUTH) for HVE impacted by the retirement of SMTP AUTH in September 2025 or is the smtp-hve.office365.com endpoint not affected?
Hello! I had submitted a question on HVE (Azure Communications and HVE - Microsoft Q&A) and would like an update on its planned GA. Has a specific date been set for HVE to exit public preview and become generally available to organizations? We are excited to use HVE but prefer to wait for GA and understand potential costs before deciding.
Great to hear that you are excited about HVE! The GA for HVE is planned for this September. We're planning to share more about pricing soon, with sufficient buffer before GA to help you make an informed decision.
Is there any idea on pricing? Even if you don't have the actual numbers yet, would you mind sharing a ballpark estimate or range of what they could be so we can have that in our mind once GA rolls out for this?
smtp-lob.office365.com is now down and High Volume Email accounts cannot authenticate due to an error. I've tested this on multiple networks and multiple machines, work and private. The remote certificate is invalid according to the validation procedure.
Peter_Holdridge Please use the updated High Volume Email endpoint mentioned in this blog article: smtp-hve.office365.com. The endpoint you mentioned, smtp-lob.office365.com, is no longer supported. I apologize for any inconvenience caused by the outdated endpoint information in that documentation page!
Thank you for catching this error in our documentation and bringing it to our attention, we will update that page as soon as possible!
What is the concurrent connections limit for this service?? I'm having a hard time finding out, found this documentation, but it seems that it's meant for the old email service.
I'm using this preview, and recently I started getting this error:
432 4.3.2 Concurrent connections limit exceeded. Visit https://aka.ms/concurrent_sending for more information. [Hostname=***.prod.outlook.com]
luiscla27 For HVE the current limits are 100 connections from one IP or 250 authenticated connections per tenant. Looking at the error you've shared - could you confirm whether that is the error you received when using the HVE endpoint (smtp-hve.office365.com)? While the HVE endpoint does have the same error code, the wording should be different.
RDabdoub for volumes of beyond 2,000 external recipients per 24h windows, please consider leveraging Azure Communication Services, as it provides the solution for high volumes of external email.
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Today we’re thrilled to announce the public preview of High Volume Email (HVE) for Microsoft 365.
","body":"
Today we’re thrilled to announce the public preview of High Volume Email (HVE) for Microsoft 365. HVE is a new service designed primarily for line of business applications and other high-volume SMTP Auth submissions that enables you to send internal messages beyond the current limits of Exchange Online. Customers using on-premises servers in an Exchange hybrid configuration to send a large volume of internal messages can use this service instead and decommission their on-premises servers.
\n
We’re rolling out HVE to all WW customers starting April 1 and we expect rollout to be complete by the end of April. The initial HVE end point is located in the North America region. We plan to launch more regions in the coming months.
\n
Our goals with HVE are to:
\n
\n
Enable customers to send higher volumes of email than a typical user mailbox to recipients who are predominately internal without a recipient rate limit.
\n
Limit the volume to external recipients, as Azure Communication Services provides the solution for high volumes of external email.
\n
Allow admins to set their own limits on a per-account basis and provide them with a consumption-based billing model, usage metrics and tracking.
\n
\n
Going Beyond Mailbox Limits
\n
Email usage has evolved to include a variety of scenarios, such as hardware devices and line of business applications. With HVE, customers can send mass email communication with Exchange Online.
\n
Today, Exchange Online imposes outbound limits when sending email. These limits are based on two specific variables: the Recipient Rate Limit and the Message Rate Limit. HVE enables customers to go beyond these outbound limits.
\n
HVE uses a transactional model based on the number of emails sent. For the public preview, the cost will be free but limited to 100,000 recipients per day per tenant. We believe these limits, while temporary, will provide ample volume for customers to test and provide feedback on this new offering. While these limits will be expanded at General Availability, we will provide tenant admins with capabilities to set the volume threshold themselves on a per-account basis so they can control the volume and their cost.
\n\n
\n
\n
Recipient rate limits are used to discourage the sending and delivery of unsolicited bulk messages. The recipient rate limit for all licenses noted in greenin the table above will remain at 10,000 recipients per day, which continue to apply per-user to all outbound and internal messages. HVE limits during the Preview, however, are 100,000 recipients per day per tenant, and will be expanded at GA. Note HVE limits are separate from, and not cumulative to, those in green.
\n
Message rate limits determine how many messages a user can send via SMTP from Exchange Online within a specified period. When outbound message volumes surpass the message rate limit, any excess in message submission will be throttled and successively carried over to the following minutes.
\n
\n
Public Preview Details
\n
HVE allows you to create MailUsers (up to 20 during the preview) in Exchange Online that can send messages using a specific SMTP endpoint.
\n
The public preview includes an admin experience in the Exchange admin center to manage HVE accounts, a report to track the usage, and a SMTP endpoint using basic SMTP auth to send email.
\n
The public preview will impose some limits, which will be extended at GA:
\n
\n
Feature
\n
\n
Max Number Per Tenant
\n
\n
HVE Accounts
\n
\n
20
\n
\n
Recipient rate limits
\n
\n
100,000 per day (per tenant)
\n
\n
External recipients
\n
\n
2,000 per day (per tenant)
\n
\n
Service information
\n
\n
Server/Endpoint: smtp-hve.office365.com
\n
Port: 587
\n
TLS: STARTTLS TLS 1.2 and TLS 1.3 are supported
\n
Authentication: Username and password
\n
\n
Authentication
\n
During the Preview, High Volume Email (HVE) for Microsoft 365 requires SMTP Basic Authentication. Once it reaches General Availability, OAuth authentication is expected to be supported.
\n
A few additional notes around authentication:
\n
\n
If Security Defaults is enabled, all basic authentication, including SMTP, is disabled, making HVE non-functional.
\n
HVE accounts can operate even if SMTPClientAuthenticationDisabled is set to True within TransportConfig due to the use of a custom endpoint.
\n
To avoid any impact from authentication policies, if these are being utilized, it is important for customers to ensure AllowBasicAuthSmtp is enabled in the policy that applies to the HVE account. Custom authentication policies can be applied to the HVE accounts as needed.
\n
Note that all federated users must be created on-premises and must be synced using the Microsoft Azure Active Directory Sync Tool, thus are not applicable for HVE.
\n
\n
To learn more about High Volume Email, click here.
\n
Exchange Online Transport Team
","body@stringLength":"7749","rawBody":"
Today we’re thrilled to announce the public preview of High Volume Email (HVE) for Microsoft 365. HVE is a new service designed primarily for line of business applications and other high-volume SMTP Auth submissions that enables you to send internal messages beyond the current limits of Exchange Online. Customers using on-premises servers in an Exchange hybrid configuration to send a large volume of internal messages can use this service instead and decommission their on-premises servers.
\n
We’re rolling out HVE to all WW customers starting April 1 and we expect rollout to be complete by the end of April. The initial HVE end point is located in the North America region. We plan to launch more regions in the coming months.
\n
Our goals with HVE are to:
\n
\n
Enable customers to send higher volumes of email than a typical user mailbox to recipients who are predominately internal without a recipient rate limit.
\n
Limit the volume to external recipients, as Azure Communication Services provides the solution for high volumes of external email.
\n
Allow admins to set their own limits on a per-account basis and provide them with a consumption-based billing model, usage metrics and tracking.
\n
\n
Going Beyond Mailbox Limits
\n
Email usage has evolved to include a variety of scenarios, such as hardware devices and line of business applications. With HVE, customers can send mass email communication with Exchange Online.
\n
Today, Exchange Online imposes outbound limits when sending email. These limits are based on two specific variables: the Recipient Rate Limit and the Message Rate Limit. HVE enables customers to go beyond these outbound limits.
\n
HVE uses a transactional model based on the number of emails sent. For the public preview, the cost will be free but limited to 100,000 recipients per day per tenant. We believe these limits, while temporary, will provide ample volume for customers to test and provide feedback on this new offering. While these limits will be expanded at General Availability, we will provide tenant admins with capabilities to set the volume threshold themselves on a per-account basis so they can control the volume and their cost.
\n\n
\n
\n
Recipient rate limits are used to discourage the sending and delivery of unsolicited bulk messages. The recipient rate limit for all licenses noted in greenin the table above will remain at 10,000 recipients per day, which continue to apply per-user to all outbound and internal messages. HVE limits during the Preview, however, are 100,000 recipients per day per tenant, and will be expanded at GA. Note HVE limits are separate from, and not cumulative to, those in green.
\n
Message rate limits determine how many messages a user can send via SMTP from Exchange Online within a specified period. When outbound message volumes surpass the message rate limit, any excess in message submission will be throttled and successively carried over to the following minutes.
\n
\n
Public Preview Details
\n
HVE allows you to create MailUsers (up to 20 during the preview) in Exchange Online that can send messages using a specific SMTP endpoint.
\n
The public preview includes an admin experience in the Exchange admin center to manage HVE accounts, a report to track the usage, and a SMTP endpoint using basic SMTP auth to send email.
\n
The public preview will impose some limits, which will be extended at GA:
\n
\n
Feature
\n\n
Max Number Per Tenant
\n\n
HVE Accounts
\n\n
20
\n\n
Recipient rate limits
\n\n
100,000 per day (per tenant)
\n\n
External recipients
\n\n
2,000 per day (per tenant)
\n
\n
Service information
\n
\n
Server/Endpoint: smtp-hve.office365.com
\n
Port: 587
\n
TLS: STARTTLS TLS 1.2 and TLS 1.3 are supported
\n
Authentication: Username and password
\n
\n
Authentication
\n
During the Preview, High Volume Email (HVE) for Microsoft 365 requires SMTP Basic Authentication. Once it reaches General Availability, OAuth authentication is expected to be supported.
\n
A few additional notes around authentication:
\n
\n
If Security Defaults is enabled, all basic authentication, including SMTP, is disabled, making HVE non-functional.
\n
HVE accounts can operate even if SMTPClientAuthenticationDisabled is set to True within TransportConfig due to the use of a custom endpoint.
\n
To avoid any impact from authentication policies, if these are being utilized, it is important for customers to ensure AllowBasicAuthSmtp is enabled in the policy that applies to the HVE account. Custom authentication policies can be applied to the HVE accounts as needed.
\n
Note that all federated users must be created on-premises and must be synced using the Microsoft Azure Active Directory Sync Tool, thus are not applicable for HVE.
\n
\n
To learn more about High Volume Email, click here.
Today we’re thrilled to announce the public preview of High Volume Email (HVE) for Microsoft 365.
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All our printers have been configured to email with an HVE account for several months now. The past few weeks some printers sometimes fail STARTTLS, from what we can tell (we are still investigating). All printers support and use TLS 1.2. It seems the failure is the cipher suite negotiation - we think printers not supporting elliptical curve ciphers. The failures are not 100% of the time, so we are still diagnosing. The printers are for the most part using their latest firmware. We do have an example of one printer that would sporadically fail, even though it supported TLS 1.2. It was not at the latest firmware and an upgrade seems to have solved that printer's issue. Is the HVE endpoint not offering all TLS 1.2 cipher suites? Can you provide a list of ciphers supported by the HVE endpoint? Thank you.
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Does HVE support “sendas”?
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Good morning,
I tried it the other day in a script and it gave me an error, it said it was not supported.
Regards.
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We're running into an issue with the message size limit for HVE accounts as we are trying to use this feature with a book scanner that sends PDF files to users. Depending on the number of pages they scan, the PDF file can exceed 10 MB, which appears to be the current limit. Is Microsoft planning to increase the message size limit for HVE accounts? Or, at least let admins increase it on a per-HVE user basis?
Thank you!
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Will HVE honor conditional access when it becomes GA? If not, wouldn’t that pose a security risk?
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Hello,
Do you plan on publishing a list of URLs and IP ranges used by HVE? We're currently testing but the IP addresses we're connecting to over port 587 do not match the networks posted on Microsoft 365 URLs and IP address ranges - Microsoft 365 Enterprise | Microsoft Learn. We have allow lists and implicit deny rules in place, which makes it extremely difficult to test if those HVE networks are not published.
Thank you.
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itbbqtommy I've already responded to your question on the other post, however reposting the answer here, as reference for anyone else, who might be interested in this topic:
Thank you for your feedback! While there is currently no definite list of IP addresses for the HVE service available, we have heard this request before and are actively working on this!
Meanwhile in Public Preview for testing purposes you could consider leveraging the documented Microsoft public IP address space. While the list is more expansive, it can be a temporary workaround for your current challenge.
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Hi! Is the SMTP authentication with username/password (not OAUTH) for HVE impacted by the retirement of SMTP AUTH in September 2025 or is the smtp-hve.office365.com endpoint not affected?
Thanks a lot!
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Was there an answer to this? I am getting conflicting information from MS Support ticket and all the articles I am reading.
Blog posts say to use HVE and continue to use basic auth and MS Support says once basic auth is deprecated, it won't work for HVE.
Is there a definitive answer to this?
ALSO PRICING!!!! Can anyone at MS provide a pricing before September GA date?
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Yes also for me, that's very important to know. Please give a feedback on this Microsoft
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Yes - please clarify this, Microsoft.
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Hello! I had submitted a question on HVE (Azure Communications and HVE - Microsoft Q&A) and would like an update on its planned GA. Has a specific date been set for HVE to exit public preview and become generally available to organizations? We are excited to use HVE but prefer to wait for GA and understand potential costs before deciding.
Thank you for your time.
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Great to hear that you are excited about HVE! The GA for HVE is planned for this September. We're planning to share more about pricing soon, with sufficient buffer before GA to help you make an informed decision.
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Awesome thanks for the update.
Is there any idea on pricing? Even if you don't have the actual numbers yet, would you mind sharing a ballpark estimate or range of what they could be so we can have that in our mind once GA rolls out for this?
I appreciate it!
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smtp-lob.office365.com is now down and High Volume Email accounts cannot authenticate due to an error. I've tested this on multiple networks and multiple machines, work and private. The remote certificate is invalid according to the validation procedure.
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Peter_Holdridge Please use the updated High Volume Email endpoint mentioned in this blog article: smtp-hve.office365.com. The endpoint you mentioned, smtp-lob.office365.com, is no longer supported. I apologize for any inconvenience caused by the outdated endpoint information in that documentation page!
Thank you for catching this error in our documentation and bringing it to our attention, we will update that page as soon as possible!
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What is the concurrent connections limit for this service?? I'm having a hard time finding out, found this documentation, but it seems that it's meant for the old email service.
I'm using this preview, and recently I started getting this error:
432 4.3.2 Concurrent connections limit exceeded. Visit https://aka.ms/concurrent_sending for more information. [Hostname=***.prod.outlook.com]
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luiscla27 For HVE the current limits are 100 connections from one IP or 250 authenticated connections per tenant. Looking at the error you've shared - could you confirm whether that is the error you received when using the HVE endpoint (smtp-hve.office365.com)? While the HVE endpoint does have the same error code, the wording should be different.
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Need to extend more than number ( 2,000 ) per day of send Email to External recipients on Service High Volume Email (Preview)
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RDabdoub for volumes of beyond 2,000 external recipients per 24h windows, please consider leveraging Azure Communication Services, as it provides the solution for high volumes of external email.
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