Blog Post

Exchange Team Blog
4 MIN READ

Take Advantage of EOPs new Bulk Mail Detection

The_Exchange_Team's avatar
Sep 25, 2014

Bulk mail is often mistaken for spam and is starting to become a larger problem for organizations. EOP is not very aggressive out of the box when it comes to bulk mail because this type of mail falls into a grey area. Some organizations will want to receive this type of mail, whereas others will not.

Over the last few months we have greatly increased EOPs ability to detect bulk mail which you can take advantage of starting today. This new system is based on a scale which gives customers the ability to set the aggressiveness of bulk mail detection to meet their specific needs.

X-Microsoft-Antispam is a new header that is stamped on all messages traversing Exchange Online and only started appearing in messages few months ago. This new header currently contains two published values to help better detect bulk and phishing emails.

  • BCL – Bulk Complaint Level
  • PCL – Phishing Confidence Level

The beauty of this header is that it is stamped on incoming messages BEFOREthe EOP transport rules are evaluated. This means EOP transport rules can be written to trigger based on what’s in this header.

One of the goals behind the new X-Microsoft-Antispam header is to allow customers to decide how sensitive they want EOP to be when it comes to bulk mail detection. Currently in the EOP Content Filter there is a bulk mail detection switch that can only be set to either On or Off.

image

The problem with this switch only being on or off is that bulk mail is a very grey area. What one user considers as bulk another will not. This is why EOP (with no additional configuration added) typically does not block this type of mail. This is also why we are moving beyond the On or Off switch to a multi-value type classification system where customers will be able to set the level that they are comfortable with.

With this new header, you can decide on a scale how sensitive you want the service to be with bulk mail detection. Eventually this will be rolled in to the Advanced Spam Filter options and replace the current bulk On or Off switch, but for now you can write EOP Transport Rules to start taking advantage of this today! You can choose the bulk mail detection level that makes sense for your organization.

At MEC this year there was a great presentation with the title “So how does Microsoft handle my spam?” In this presentation, bulk mail detection is discussed between 22:30 to 28:50 and the speakers provide great insight into this topic. The entire session is great, but I would recommend at least listening to the six minutes where they discuss bulk mail.

What can I do today?

If you are receiving unwanted bulk mail today, the following suggestions can help.

1. Take advantage of the new x-Microsoft-Antispam header by creating an EOP transport rule. The following is an example of a rule that will mark messages as spam if the stamped Bulk Complaint Level is 6 or higher.

image

For detected messages this rule will set the SCL to 6 which will cause the message to take the spam action you have configured in the content filter. The additional header that this rule adds will make it easy to identify messages that were marked as spam by this rule.
For more information on rules that will increase the bulk sensitivity of EOP see Use transport rules to aggressively filter bulk email messages. This page describes three separate rules, the first of which walks through the creation of the above rule. I would recommend starting only with the first rule that looks at x-Microsoft-Antispam, and if you need even more aggressive filtering, create the subsequent two rules.

2. Educate yourself on the new X-Microsoft-Antispam header. See Anti-spam message headers and Bulk Complaint Level values.

3. Educate your users. If a user recognizes the sender of the bulk message and does not want to receive further mail, they can click the unsubscribe link on the email. If the user does not recognize the sender, they can block the sender or domain in Outlook or OWA by adding the sender to their Blocked Senders list.

4. Submit bulk mail and spam back to Microsoft for analysis. This allows us to continually refine our message filters. See Submitting spam and non-spam messages to Microsoft for analysis.

Note: EOP will always stamp this new header on messages regardless if it already exists or not. This prevents a spammer from manually adding this header themselves and setting a BCL of 0.

Going forward

In the near future it will be easier to take advantage of this new BCL system. We plan to roll this functionality into a slider that will be configurable in the Office 365 portal. Until this happens, creating the transport rule described above will allow you to take advantage of this functionality immediately.

Resources

The following TechNet documentation was updated in July 2014 to include information about the new X-Microsoft-Antispam header.

What’s the difference between junk email and bulk email?
Anti-spam message headers
Bulk Complaint Level values
Use transport rules to aggressively filter bulk email messages

Andrew Stobart

Updated Jul 01, 2019
Version 2.0

6 Comments

  • KyleHardin's avatar
    KyleHardin
    Copper Contributor

    It's great that EOP is adding tools to classify bulk mail, and also that the EOP team acknowledges that bulk mail falls into a gray area between legitimate mail and spam.  However, our actions are still limited to block vs not block.  I'd like to see additional diversity in what actions can be applied to bulk mail now that it's classified. 

    For example, Outlook has this great new feature that separates Focused Inbox messages from Other Inbox messages.  We have tools to force inbound messages into Focused, based on different properties; however, there are no tools for forcing a message into Other inbox.  It seems like Bulk mail would be the perfect use case. 

  • Hi, what is EOP?? OPlease define abbreviations at the begining of any artice - its a basic requirement.
  • So we configure a transport rule to increase the SCL & send it to Quarantine box. It blocks some of the legitimate subscribed emails, so how we allow those valid subscribed mails to pass thru to inbox? Can user control/bypass the EOP by adding this domain

    to outlook's safe list? I am trying to test this safe sender list option against another transport rule where I am increasing SCL for mails from specific domain, but users couldn't receive those emails in their mailbox.

  • Images are not being displayed, error 404.
  • Hi Jeff! The current "bulk mail" switch in the content filter operates on different logic than the new BCL rating so they can't be compared. To take advantage of the BCL rating today, you will need to create the transport rule mentioned in this article.

    Eventually you will be able to set the BCL threshold in the portal and at that time it will replace the current "bulk mail" switch in the content filter option.

  • Really looking forward to the new functionality in EOP. Spam is a big problem for a lot of my customers.


    What is the x-Microsoft-Antispam threshold used when "Block all bulk email messages" is set to "On"? In other words, if I turn this setting on, what level messages are being blocked?

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Yesterday we announced worldwide availability of the new Microsoft Office 365 services for businesses, including the new Exchange Online and introducing Exchange Online Protection.

\n

Since launching in 2011, Office 365 has become the fastest growing business in Microsoft history and we’re excited to be an important part of it. As we had mentioned in July, we have been hard at work building the new service to better prepare customers of all sizes for the future of communications and productivity including the following benefits:

\n\n

Check out this video of Exchange team members who have been hard at work and why they want you to check out in the new Exchange:

\n

\n

You can see more videos here.

\n

In the upcoming weeks, we’ll have blog posts addressing some cloud topics such as public folder migration and Exchange Online deployment so stay tuned.

\n

Check out a few links to:

\n\n

We’re excited to deliver the power of new Exchange features and benefits to our Office 365 customers.

\n

The Exchange Team

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Yesterday we announced worldwide availability of the new Microsoft Office 365 services for businesses, including the new Exchange Online and introducing Exchange Online Protection.

\n

Since launching in 2011, Office 365 has become the fastest growing business in Microsoft history and we’re excited to be an important part of it. As we had mentioned in July, we have been hard at work building the new service to better prepare customers of all sizes for the future of communications and productivity including the following benefits:

\n\n

Check out this video of Exchange team members who have been hard at work and why they want you to check out in the new Exchange:

\n

\n

You can see more videos here.

\n

In the upcoming weeks, we’ll have blog posts addressing some cloud topics such as public folder migration and Exchange Online deployment so stay tuned.

\n

Check out a few links to:

\n\n

We’re excited to deliver the power of new Exchange features and benefits to our Office 365 customers.

\n

The Exchange Team

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Online","moderationData":{"__ref":"ModerationData:moderation_data:595399"},"body":"

I don't trust the cloud future, but everything is built around it. So we have to accept all discrepancies (bad managament with the web frontend, no major releases anymore, much more expensive). To me it´s simple: no recconmendation for our customers to use cloud products and looking for alternatives for on-premise collaboration solutions - there are still opportunities.

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\"We announced Exchange 2013 GA on 12/3/2012.\"

You make me laugh. You may have announced it last year, but it still is not finished. You are just barely getting around to adding co-existence support and the web ECP is a mess with too many missing features. I mean, how can you consider it finished without being able to upgrade from the even current version?  Sloppy, unfinished releases and multiple RU versions are not winning the Exchange development crew any points as of late I'm afraid. Yes, you should have delayed the launch.

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@Exchange user: We announced Exchange 2013 GA on 12/3/2012. See Exchange Server 2013 Reaches General Availability.

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When is the GA data for Exchange 2013?

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It sounds like Donny and HoboJ oe need to focus more on professionalism and stay off of message boards.  Hobo Joe-  Excellent observation.  Maybe post your real name, credentials, and blog so we can all benefit from your superior intellect.  Oh, and yes Don, the quality of the Exchange product is directly proportional to the quality of a brief marketing video.  Thanks for the tips.

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Considering that we are blocked from migrating our hybrid solutions to E2K13 until our Online Tenant is upgraded, this can't come soon enough.  Even if E2K13 comes this month, no hybrid solution can migrate to it.

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@Pesos: Not specifically, but the new Exchange Server 2013 Deployment Assistant will eventually cover the options and configuration guidance for existing 2010 hybrid deployments wishing to incorporate Exchange 2013 servers in their on-premises organizations

and existing hybrid configuration. This specific scenario isn’t planned for the initial release, but we’re working on it and it will be available in future updates.

In the meantime, please see this topic about Exchange 2010-based hybrid deployments and the requirements for operating with the latest release of Office 365:

technet.microsoft.com/.../jj945383(v=exchg.141).aspx

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Thank you Robert.  Does that doc cover moving from an existing ex2010 hybrid config to ex2013?  Do we need to wait for cloud changes before we change things on prem, etc?

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Announcing the new service that we will be forcing all on-premesis solutions to in the very near future as we drop the well established maintenance/support procedures for the on-premisis solution and force everyone to update their system every 6 months at a minimum (to an update that can't be uninstalled if there are issues) until they get exhausted of trying of playing \"chase the update\" and eventually move everything to the cloud.

Serioulsy it seems like you have completely lost your minds and forgotten about your on-premesis deployments that got you where you are today. Not everyone wants to move to or agrees with your cloud solution, and if you keep pushing is into the cloud model more and more (and yes dropping the well established on-premisis maintenance/support procedures and forcing us to mirror the one you use for the cloud is doing just that) we will go elsewhere (for probably a lot less $$$).

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@Pesos: The Exchange 2013-based hybrid deployment guidance is located here:

technet.microsoft.com/.../jj200581(v=exchg.150).aspx

We are also releasing the new Exchange Server 2013 Deployment Assistant very shortly. Please check back here for an announcement soon!

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