Forum Discussion
Office 365 E1 "Sync isn't available for this account"
We have Office 365 E1 and Edge is telling me that sync is not available (for multiple users), which it should be according to the prerequisites on this page: https://docs.microsoft.com/en-gb/deploye...
It's all users, and the operating system is Windows 10 2004/20H2 and Server 2016 (remote desktop farm). Edge version is 86.0.622.63 (currently).
edge://sync-internals shows an actionable error with the description "Microsoft Information Protection is disabled" which is understandable as it's not part of Office 365 E1.
It also shows that the transport state is disabled, and the reason for that is "feature not supported"
Kelly_Y
Microsoft
MicrosoftRussUnderhill Hello! Thanks for the information, nothing really is jumping out. In this case, I would recommend that you file a customer support request:
https://support.microsoft.com/en-us/hub/4343728/support-for-business or
https://microsoftedgesupport.microsoft.com/hc/en-us
They should be able to work with you directly to gather any necessary logs and troubleshoot properly.
Thanks!
-Kelly
