Forum Discussion
Login with AzureAD Account sync instantly goes in "Error" state
MicrosoftnOrphf yes we have isolated the issue from your most recent filed feedback on 10/12. We are actively looking into this.
Thanks for your patience.
- Colleen_Williams
bandtank I'm sorry you've ben having such difficulties. I'm from the Edge team and would like to help. Can you e-mail me at collw (at) microsoftdotcom? We'll go from there. Thanks, Colleen
I've been having a similar issue and I documented it here. In short, none of the users in one of my tenants are able to sync via Edge. I'm seeing the following errors:
From edge://sync-internals:
Last Token Error EDGE_AUTH_ERROR: 3, 15, caa2000b and several of these:
Error: GenerateCryptoErrorsForTypes@../../components/sync/driver/data_type_manager_impl.cc:42, cryptographer error was encountered: From edge://signin-internals:
Error: Primary Error: kTokenRequestFailed, Secondary Error: kTokenFetchProviderError, Platform error: -895352821, hex:caa2000b, Error string: Error code: 0xcaa2000b, error message:AADSTS500014: The service principal for resource 'https://aadrm.com' is disabled. This indicate that a subscription within the tenant has lapsed, or that the administrator for this tenant has disabled the application, preventing tokens from being issued for it. Trace ID: <redacted> Correlation ID: <redacted> Timestamp: 2020-09-22 04:12:47Z I've tried every suggestion including filing a support ticket through Azure AD. Nothing has worked yet and it's becoming a large source of frustration.
MathiasR Hey there, i had this issue fixed last week for my account! Basically you need to contact the Microsoft Azure support team. This is a separate support area within the Microsoft Azure admin panel. See the screenshot i have attached, it should give you (or your Azure administrator) a good idea where to find this. I can confirm it was a data corruption issue in my case, and they had to wipe the data from my profile. From what i understand, the original data corrupting issue was resolved, but if your data is corrupt within your profile, it needs to be wiped manually.
akhator Hi there, I just found this thread, I too belong in bucket 2, sync fails for my work setup between Edge using my AAD account and I get that GenerateCryptoErrorsForTypes error.
Has a process been established to clear this? Other users in my organization can sync fine, so indeed something with just my account, I think.
Sure thing, will give it a try in the morning, however for some further color, I AM able to sync on my windows 10 1909 desktop using the same build (81.0.416.53) and account, however when I try and sync on our Windows 2016 RDS server, I get the error that I attached. But if I used a test account that has never synced before, I CAN sync on that same 2016 server. The behavior is mystifying, but clearly it isn't a client side network/proxy/config issue if I can sync with a new account, unless there is some profile specific file that is causing the issue.
I have a similar issue since the upgrade to the latest production build, but different error. I am able to sign in, however Sync is never able to connect. I can find no internet reference for the below error. Any idea what it means?
rror: Primary Error: kTokenRequestFailed, Secondary Error: kUserSwitch, Platform error: 1002, hex:3ea, Error string: UserSwitch {"Description":"Authentication was blocked because a user switch was detected. Old ID: '(pii)', new ID: '(pii)'.","ErrorCode":"1002","Tag":"96h1z"}- Bucket #2 here ;(
Looking forward to the workaround.
