Forum Discussion
IE Compatibility Mode Pop-up Issue
I'm sorry that I never came back to give an update. Microsoft Premier Support spent a lot of time helping me. We ran all sorts of trace tools and gathered logs. Unfortunately, my problem lies with the third-party application developer. Microsoft cannot see into the developer's ActiveX code, but they believe that it includes a window.focus command for both the application and its pop-up. They think that the two get in a race condition and the IE window is winning which hides the pop-up.
MicrosoftHi Michael Griffith, I work on Edge and I'm interested in learning more about the details of this issue so we can attempt to reproduce and understand it. Here are some questions I have, it would help us out if you answered what you could:
- Do you have any details on how the webpage is creating the popup, for example Javascript, native (ActiveX), or as a result of something else?
- Is the popup modal (can you click on the window behind it)?
- Does the scenario work in standalone IE?
- How are you minimizing Edge?
- When the website is frozen, is the rest of the browser responsive? Can you create and close tabs?
A video showing what you saw would also help
Hi ssmole5, thank you for your reply.
The website uses ActiveX. The pop-up is not modal. I misspoke earlier about minimizing the browser. Edge is completely frozen including the minimize button. Pressing Alt+Tab does not reveal the pop-up as a choice. The only way to get to it is with the Task Manager as I described. The website works correctly in standalone Internet Explorer.