Forum Discussion
Edge Sync w/ MS 365 Basic and Business Standard
I have sent the requested feedback from the client's computer that is having this issue. Thank you.
MicrosoftThanks, everyone! I was able to find 5 feedback reports. I've sent it off to the team to investigate.
-Kelly
- Kelly_Y
@Franciscori @aviynw @rev23dev @tcgcomputers @Luke_R Hello! Quick update, the team thinks they have identified the root cause but need to do further investigation for each individual case.
For those that included their email address in their Feedback, I have replied to you via email.
There are 2 reports that did not include email addresses, for those would you be able to send your “Tenant ID”? It can be found on the edge://signin-internals/ page. But please do not reply to this post with your Tenant ID, please send me a message directly.
Let me know if there are any questions. Thanks!
-Kelly
- Are you still assisting with this. I do not have the SYNC functionality with 365 Business Standard
Ron_Bumpus Have you tried the steps from the guide earlier in this thread? That should get Edge Sync up and running.
Following this topic as I have the same issue. My tenant has only Business Basic licenses, so no AIP or AAD P1 on any accounts, wondering if this could be part of the issue. Like you said though, it should now be supported for Business Basic accounts. I have submitted the diagnostic feedback with that TechCommunitySync string, though I note that in my edge://sync-internals/, the disable reason is "User choice, Feature not supported". and then says "DISABLED_BY_ADMIN", "STOP_SYNC_FOR_DISABLED_ACCOUNT" and "Microsoft Information Protection service is disabled" in the Actionable error section.
All the MS documentation says that I need to enable the AIP service in Azure Portal or 365 Admin centre to enable Edge Enterprise sync, but again, I don't have the AIP service controls with only Business Basic.
Given this looks to be an active topic, hoping to see a fix soon.
