Forum Discussion
Edge Sync Fails with M365 Business Premium account after changing licence
Herr_Merlin I did, but after looking back not sure how much help I can be, as I was never really sure what fixed it in the end. Below are the closing notes I sent to the support engineer (raised separately to this forum post). I think the Edge Sync page I am referring to there is this edge://sync-internals/
If you want to let me know what troubleshooting steps you've tried or what errors you are getting, some of it may jog my memory 2 years on?
For reference and am not entirely sure if all or any of the below is what fixed it or I got lucky!
- Changed DNS provider for my home network from OpenDNS to 1.1.1.1
- Cleared DNS cache on home Domain Controllers
- Unticked all options on the Edge Sync page and then clicked reset. First time it failed, then second time it successfully cleared the Edge data synced to AAD. I could then set it up again on all machines.
I spent hours and hours on this, eventually I found that for one particular customer I had to enable Enterprise State Roaming and that fixed the problem instantly (in some cases had to sign out of Edge and back in again)
Go to Azure Active Directory - Devices - Enterprise State Roaming - Enable - All Users
I can't figure out why this happened for one customer, but anyway, that fixed it for me.
- AdamDodds solution o/
- Hello,
We had the exact same issues after the following:
Customers with several email domains in their tenant split their tenant, moving one e-mail domain to a brand new tenant.
E-mail boxes migrated to the new tenant and E/F licenses applied. We couldn't get it to work until we restarted the AIP service (disable/enable). The synk started immediately.
