Forum Discussion
Edge Sync Fails with M365 Business Premium account after changing licence
Hi, I have recently upgraded my M365 licence from Business Basic to Business Premium, after previously having a trial of M365 E5. When I was running the trial E5 licence I had all my installs of ...
Kelly_Y
Microsoft
MicrosoftJon Flannagan I got some additional information from the team, if there was a previous M365 subscription which was then replaced with a new subscription it is possible that the tenant ID has changed and the service data needs to be reset. Please see here for instructions: https://docs.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud
-Kelly
Kelly_Y Have tried that but no luck. If the machine I try it on is Azure AD joined the Sync option is greyed out. I removed it from AAD and then Sync became available. Tried a Reset but it just sits there spinning for hours and never completes.
Re your reply above. Note I only changed licenses on the tenant. the tenant is still the same one.
Thanks
Re your reply above. Note I only changed licenses on the tenant. the tenant is still the same one.
Thanks
- Hi Kelly,
Any further ideas please?
Thanks
