Edge stopped working - cookie_exporter.exe - Server 2012R2

%3CLINGO-SUB%20id%3D%22lingo-sub-1644799%22%20slang%3D%22en-US%22%3EEdge%20stopped%20working%20-%20cookie_exporter.exe%20-%20Server%202012R2%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1644799%22%20slang%3D%22en-US%22%3E%3CP%3ESome%20of%20our%20users%20are%20getting%20an%20appcrash%20message%20while%20using%20Microsoft%20Edge.%20The%20browser%20does%20not%20close%2C%20they%20just%20get%20this%20message%2C%20click%20on%20%22Close%20the%20program%22%20and%20continue%20working.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20getting%20the%20same%20error%20when%20i%20start%20the%20.exe%20manually%2C%20it%20is%20located%20here%3A%26nbsp%3BC%3A%5CProgram%20Files%20(x86)%5CMicrosoft%5CEdge%5CApplication%5C85.0.564.44%5Ccookie_exporter.exe%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20i%20open%20it%20on%20Windows%2010%20or%20Server%202016%2C%20the%20loading%20icon%20briefly%20appears%20and%20disappears.%3C%2FP%3E%3CP%3EWhen%20opened%20on%20Server%202012%20i%20get%20this%20error%3A%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22edge%20crash.jpg%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F217022iF078FA094339706F%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22edge%20crash.jpg%22%20alt%3D%22edge%20crash.jpg%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EWhen%20is%20this%20executable%20used%20and%20what%20does%20it%20do%3F%20how%20do%20i%20prevent%20this%20message%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1659606%22%20slang%3D%22en-US%22%3ERe%3A%20Edge%20stopped%20working%20-%20cookie_exporter.exe%20-%20Server%202012R2%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1659606%22%20slang%3D%22en-US%22%3E%3CP%20data-unlink%3D%22true%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F779361%22%20target%3D%22_blank%22%3E%40DennisKn%3C%2FA%3E%26nbsp%3BHi%20Dennis%20-%20Thanks%20for%20reaching%20out!%26nbsp%3B%20For%20this%20specific%20issue%2C%20it%20might%20be%20easier%20to%20troubleshoot%20via%20support.%26nbsp%3B%26nbsp%3BIf%20you%20haven%E2%80%99t%20yet%2C%20please%20submit%20a%20request%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fmicrosoftedgesupport.microsoft.com%2Fhc%2Fen-us%2Frequests%2Fnew%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fmicrosoftedgesupport.microsoft.com%2Fhc%2Fen-us%2Frequests%2Fnew%3C%2FA%3E%26nbsp%3Bor%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fhub%2F4343728%2Fsupport-for-business%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fhub%2F4343728%2Fsupport-for-business%3C%2FA%3E%26nbsp%3Bthey%20should%20be%20able%20to%20help%20you%20further%20with%20the%20error%20message%20some%20of%20your%20users%20are%20experiencing.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%0A%3CP%20data-unlink%3D%22true%22%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%20data-unlink%3D%22true%22%3E%3CEM%3E-Kelly%3C%2FEM%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

Some of our users are getting an appcrash message while using Microsoft Edge. The browser does not close, they just get this message, click on "Close the program" and continue working.

 

I'm getting the same error when i start the .exe manually, it is located here: C:\Program Files (x86)\Microsoft\Edge\Application\85.0.564.44\cookie_exporter.exe

 

When i open it on Windows 10 or Server 2016, the loading icon briefly appears and disappears.

When opened on Server 2012 i get this error:

edge crash.jpg

When is this executable used and what does it do? how do i prevent this message?

2 Replies

@DennisKn Hi Dennis - Thanks for reaching out!  For this specific issue, it might be easier to troubleshoot via support.  If you haven’t yet, please submit a request https://microsoftedgesupport.microsoft.com/hc/en-us/requests/new or https://support.microsoft.com/en-us/hub/4343728/support-for-business they should be able to help you further with the error message some of your users are experiencing.  

 

-Kelly

@DennisKn 

 

We have the same problem did you find any solution?