Forum Discussion
Edge - Print PDF as image
Hello, Recently when Chrome/Edge moved from version 107 to 108, we started having problems printing certain PDFs in our environment when opened in the built-in PDF viewer. After a bunch of testi...
Hello!
It does appear that it prints that way by default and fixes the problem, even though it gives an error on the policy page. However, we are a little concerned that this will change the print slightly for other PDFs that don't need it so that is why we would rather have the checkbox to choose whether or not to enable that.
On a side note, we did find the culprit of the problem. It appears that the combination of Chrome/Edge v108+ and the post script printer driver are causing these forms to print incorrectly. If we change to use a PCL print driver to the printer, then it prints fine without the "print image" option. Based on that, I have no idea if the problem is Chrome/Edge, our forms or the Post Script printer driver. Like the above change, we can't just blanketly update all of our printer objects to a different driver, since then we will end up having problems with other documents that are working.
Thanks for the help!
Eric
It does appear that it prints that way by default and fixes the problem, even though it gives an error on the policy page. However, we are a little concerned that this will change the print slightly for other PDFs that don't need it so that is why we would rather have the checkbox to choose whether or not to enable that.
On a side note, we did find the culprit of the problem. It appears that the combination of Chrome/Edge v108+ and the post script printer driver are causing these forms to print incorrectly. If we change to use a PCL print driver to the printer, then it prints fine without the "print image" option. Based on that, I have no idea if the problem is Chrome/Edge, our forms or the Post Script printer driver. Like the above change, we can't just blanketly update all of our printer objects to a different driver, since then we will end up having problems with other documents that are working.
Thanks for the help!
Eric
