SOLVED

Edge - On-Screen Keyboard - Not Working

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Frequent Contributor

Edge will not activate the on-screen keyboard. We have Kiosk machines that now have Edge (Stable) on them. The on-screen keyboard opens on login, but if it is closed, no way to reopen it. IE would give a little icon if a text input field was made the focus.

4 Replies

@Keith Davis We're sorry to hear that. Currently, kiosks are likely not fully supported, I'm moving this post so that our Enterprise team can see it and let you know if they have any further questions or insights.

 

Fawkes (they/them)
Project & Community Manager - Microsoft Edge

Best Response
Solution

@Keith Davis 

 

Thanks for getting in touch with us! As Fawkes mentioned, Kiosk is a work in progress for us...so all feedback is welcomed and keenly listened to. I'm pumped to hear that you are using the new Edge for your Kiosk needs! :)

 

Just curious: Are your Kiosk devices all touch-only, meaning they do not have a physical keyboard or other forms of physical input devices and hence the question?

 

I detached the keyboard base in my Surface Book running Windows 10 - to mimic a touch only setup. Then I tried navigating to bing.com in Edge Stable and also in IE. I was able to tap into the address bar in Edge (or IE) or the search bar in Bing page and the on-screen keyboard promptly popped up. If I dismissed the keyboard, all I had to do was tap again in the address bar or the search box to have it pop up again. This was the same behavior in Edge Stable and IE too.

 

Are you by chance still using Windows in "Desktop mode" - meaning Windows possibly thinks you have a keyboard attached? Or maybe you want the virtual keyboard to popup, even with a physical keyboard attached? Here are a few links I thought might be helpful for you:

 

https://support.microsoft.com/en-us/help/4027960/windows-10-turn-tablet-mode-on-or-off

https://www.windowscentral.com/auto-display-touch-keyboard-windows-10-desktop-mode

 

Hopefully these will help resolve your problem. If not, I'll need more help from you to try to reproduce the scenario on my end. Are you trying this on a specific website? If so, can you try this in a non-Kiosk touch device that you may have access to, to see if this is a site-specific issue? Maybe the site is not using the right HTML element, etc that helps Edge and Windows understand that it needs a keyboard? How did you configure the Kiosk setup? Is Edge in fullscreen mode or does the address bar show up? Anything else you can share about your setup, including which site you are trying this on?

 

Feel free to message me directly in case you do not want to share all the above information in this public post. I'll also be very interested to learn more about your Kiosk scenario and needs.

@Raj_G_Sriraghavan 

 

Thanks for all the input, but as it turns on it was working after all. We have 2 devices, one was Windows 7 and one was Windows 10. It appeared that Edge on both was not activating the on-screen keyboard, but after further testing, only the Windows 7 machine using Edge was not working. We removed that machine and are using only the Windows 10 one now. FYI, it is a machine that does not have a physical keyboard attached (HP All-in-one).

@Keith Davis 

 

Glad to hear that Keith! :) Feel free to reach out to us in case you need more help.

 

Raj