Feb 17 2021 06:14 AM
Feb 17 2021 06:14 AM
I'd be interested in hearing thoughts from others about how you drive adoption or how you position M365 products for customers who are reluctant to move forward technologically speaking and aren't interested in change.
Typically, I try to find one thing that they like (in one recent interaction, Polly was the way I got my foot in the door) and when I find that thing, they think is cool, I can usually branch out from there. But our implementation has been slow, and not planned the way it could have been. I'm new to the organization and am tasked with making people like and want to use the technology that's been deployed. I just wanted to hear from others about how you clear those hurdles.
Feb 19 2021 08:39 AMSolution
@AJaySutton nice to hear from you!
The idea of finding something they like and expanding from there is a great start and usually needed to help people find that "common thread" bringing them along to the new but still connected to something familiar or that they really enjoy using. From there I find a lot of success with the branch out on "an art of the possible" tour and asking questions to let them lead the conversation and find out what is impactful for them.
Fostering that connection and understanding go a long way to both understanding the need and the desired rate of change.
It's also ok to have different adoption strategies for different areas. It's a different mindset but some areas may be more keen to a faster adoption of new tools than others - and meeting the different groups where they are could go a long way. Plus those that are faster could hopefully help then come back and show the value they've gotten from adoption the new tools and show the others.
Look forward to seeing the communities response!
Feb 23 2021 02:33 PM
Hi @AJaySutton, I have 2 additional thoughts to share:
Feb 24 2021 03:49 PM
To add to the excellent advice already offered, I would suggest that you pick a real-world project for users to work on with the new technology. Part of the success of this approach is selecting the right tool(s) for the job, so that users can clearly see the benefits over the old way of doing things. To add to that, having a follow-up project for the users to work on gives an opportunity to keep the momentum going.
Feb 25 2021 05:29 AM
@Graham_McHugh That's one of those answers that's so simple I should have thought of it. But that's an excellent idea! Of course, that creates the extra work of me having to come up with projects for them to work on... LOL
But that's a really wonderful thought, and I appreciate the feedback more than you can know. Thanks so much!