Forum Discussion
Sync stuck at "setting up sync"
So I've been an Edge Insider since day one. I have always been stuck on "Setting up Sync" on every PC I've ever set it up on. The ONLY way it works is if I set it up on my MSA account. At work for obvious reasons I want to use my AAD account from o365. Why isn't this working?!!
I looked at the edge://sync-internals/# from both accounts and the AAD account has never successfully synced EVER. Please help.
ChrisRogers We're sorry to hear that you're hitting roadblocks with sync. I looped one of our Edge product team members, and they suggested taking a look at this article: https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync.
However, if there is a bug involved here, we definitely want to help you get to the bottom of it. If the problem persists and isn't addressed in the article, can you please submit feedback through the browser so our devs can get some data logs?
Thanks,
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
PMT-LP, sweta_bandodker Hi!
I've installed Edge for Business (because I'm logging to my university Microsoft AAD account) on Linux Environment for ChromeOS on my Acer Chromebook 315.
And when I login to account through profile, to have my synced data from other browser available here, I see the browser is stuck on "Setting up sync" process.
I've got dump status from my local edge://sync-internals/:
Fri Oct 06 2023 23:42:42 GMT+0200 (Central European Summer Time) ====== Status ====== { "actionable_error": [ { "stat_name": "Error Type", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Action", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Error Description", "stat_status": "uninitialized", "stat_value": "Uninitialized" } ], "actionable_error_detected": false, "details": [ { "data": [ { "stat_name": "Transport State", "stat_status": "", "stat_value": "Configuring data types" }, { "stat_name": "User Actionable Error", "stat_status": "", "stat_value": "None" }, { "stat_name": "Disable Reasons", "stat_status": "", "stat_value": "None" }, { "stat_name": "Sync Feature Enabled", "stat_status": "", "stat_value": true }, { "stat_name": "Setup In Progress", "stat_status": "", "stat_value": false }, { "stat_name": "Auth Error", "stat_status": "", "stat_value": "OK since browser startup" }, { "stat_name": "Sync Account Type", "stat_status": "", "stat_value": "AAD" } ], "is_sensitive": false, "title": "Summary" }, { "data": [ { "stat_name": "Client Version", "stat_status": "", "stat_value": "Microsoft Edge Linux 117.0.2045.47 (b75fe686668726f05dc2dc541da589c816ea8902)" } ], "is_sensitive": false, "title": "Version Info" }, { "data": [ { "stat_name": "Server URL", "stat_status": "", "stat_value": "https://edge.microsoft.com/sync/v1/feeds/me/syncEntities" }, { "stat_name": "Server Environment", "stat_status": "", "stat_value": "Prod_WestEurope_000l" }, { "stat_name": "Migration Stage", "stat_status": "", "stat_value": "NotStarted" }, { "stat_name": "Fetch Result", "stat_status": "", "stat_value": "SUCCESS" }, { "stat_name": "Fetch Message", "stat_status": "", "stat_value": "" } ], "is_sensitive": false, "title": "Environment Info" }, { "data": [ { "stat_name": "Requested Token", "stat_status": "", "stat_value": "2023-10-06 23:26:52 +02" }, { "stat_name": "Received Token Response", "stat_status": "", "stat_value": "2023-10-06 23:26:53 +02" }, { "stat_name": "Last Token Request Result", "stat_status": "", "stat_value": "OK" }, { "stat_name": "Has Token", "stat_status": "", "stat_value": true }, { "stat_name": "Next Token Request", "stat_status": "", "stat_value": "not scheduled" }, { "stat_name": "Last Token Error", "stat_status": "", "stat_value": "None" } ], "is_sensitive": false, "title": "Credentials" }, { "data": [ { "stat_name": "Requested Token", "stat_status": "", "stat_value": "2023-10-06 23:26:52 +02" }, { "stat_name": "Received Token Response", "stat_status": "", "stat_value": "2023-10-06 23:26:53 +02" }, { "stat_name": "Last Token Request Result", "stat_status": "", "stat_value": "OK" }, { "stat_name": "Has Token", "stat_status": "", "stat_value": true }, { "stat_name": "Next Token Request", "stat_status": "", "stat_value": "not scheduled" }, { "stat_name": "Last Token Error", "stat_status": "", "stat_value": "None" } ], "is_sensitive": false, "title": "Credentials for Key" }, { "data": [ { "stat_name": "Download Key Result", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Net Error Code", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "HTTP Response Code", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Process Key Result", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Set Key Result", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Fetched Key Count", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "MSA Account Key Status" }, { "data": [ { "stat_name": "Pack/Unpack Key Result", "stat_status": "", "stat_value": "Key protector not initialized" }, { "stat_name": "Last MIP Result", "stat_status": "", "stat_value": "" }, { "stat_name": "Last Key Status", "stat_status": "", "stat_value": "" }, { "stat_name": "New Key State", "stat_status": "", "stat_value": "None" }, { "stat_name": "Key Commit Response", "stat_status": "", "stat_value": "n/a" }, { "stat_name": "Set Key Result", "stat_status": "", "stat_value": "Fail" }, { "stat_name": "Packed/Unpacked Key Count", "stat_status": "", "stat_value": 0 } ], "is_sensitive": false, "title": "AAD Account Key Status" }, { "data": [ { "stat_name": "Server Connection", "stat_status": "", "stat_value": "OK since 2023-10-06 23:26:55 +02" }, { "stat_name": "Last Synced", "stat_status": "", "stat_value": "0:06 ago" }, { "stat_name": "Sync First-Time Setup Complete", "stat_status": "", "stat_value": true }, { "stat_name": "Sync Cycle Ongoing", "stat_status": "", "stat_value": false }, { "stat_name": "Local Sync Backend Enabled", "stat_status": "", "stat_value": false }, { "stat_name": "Local Backend Path", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Seen FRE Sync Consent", "stat_status": "", "stat_value": false }, { "stat_name": "Confirmed FRE Sync Consent", "stat_status": "", "stat_value": false } ], "is_sensitive": false, "title": "Local State" }, { "data": [ { "stat_name": "Throttled or Backoff", "stat_status": "", "stat_value": true }, { "stat_name": "Retry Time", "stat_status": "", "stat_value": "2023-10-06 23:46:19 +02" }, { "stat_name": "Notifications Enabled", "stat_status": "", "stat_value": true } ], "is_sensitive": false, "title": "Network" }, { "data": [ { "stat_name": "Explicit Passphrase", "stat_status": "", "stat_value": false }, { "stat_name": "Passphrase Required", "stat_status": "", "stat_value": false }, { "stat_name": "Cryptographer Ready To Encrypt", "stat_status": "", "stat_value": false }, { "stat_name": "Cryptographer Has Pending Keys", "stat_status": "", "stat_value": true }, { "stat_name": "Encrypted Types", "stat_status": "", "stat_value": "Bookmarks, Preferences, Passwords, Autofill Profiles, Autofill, Autofill Wallet Metadata, Autofill Custom Data, Edge Autofill Form Field Data, Edge Autofill Form Field Ss Data, Themes, Typed URLs, Extensions, Search Engines, Apps, App settings, Extension settings, Dictionary, App List, Arc Package, Printers, Reading List, Send Tab To Self, Wifi Configurations, Web Apps, OS Preferences, Workspace Desk, Collection, Collections Metadata, Edge E Drop, Edge Hub App, Edge Wallet" }, { "stat_name": "Has Keystore Key", "stat_status": "", "stat_value": false }, { "stat_name": "Next Key Request Time", "stat_status": "", "stat_value": "n/a" }, { "stat_name": "Keystore Migration Time", "stat_status": "", "stat_value": "2020-10-27 23:52:30 +01" }, { "stat_name": "Passphrase Type", "stat_status": "", "stat_value": "PassphraseType::kKeystorePassphrase" }, { "stat_name": "Explicit passphrase Time", "stat_status": "", "stat_value": "n/a" }, { "stat_name": "Trusted Vault Migration Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Trusted Vault Version/Epoch", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Encryption" }, { "data": [ { "stat_name": "Sync Source", "stat_status": "", "stat_value": "NEWLY_SUPPORTED_DATATYPE" }, { "stat_name": "GetKey Step Result", "stat_status": "in_bad_state", "stat_value": "SERVER_RESPONSE_VALIDATION_FAILED" }, { "stat_name": "Download Step Result", "stat_status": "", "stat_value": "SYNCER_OK" }, { "stat_name": "Commit Step Result", "stat_status": "", "stat_value": "UNSET" } ], "is_sensitive": false, "title": "Status from Last Completed Session" }, { "data": [ { "stat_name": "Notifications Received", "stat_status": "", "stat_value": 0 }, { "stat_name": "Updates Downloaded", "stat_status": "", "stat_value": 45 }, { "stat_name": "Tombstone Updates", "stat_status": "", "stat_value": 0 }, { "stat_name": "Reflected Updates", "stat_status": "", "stat_value": 0 }, { "stat_name": "Successful Commits", "stat_status": "", "stat_value": 0 }, { "stat_name": "Conflicts Resolved: Client Wins", "stat_status": "", "stat_value": 0 }, { "stat_name": "Conflicts Resolved: Server Wins", "stat_status": "", "stat_value": 0 } ], "is_sensitive": false, "title": "Running Totals" }, { "data": [ { "stat_name": "Server Conflicts", "stat_status": "", "stat_value": 0 }, { "stat_name": "Committed Items", "stat_status": "", "stat_value": 0 } ], "is_sensitive": false, "title": "Transient Counters (this cycle)" }, { "data": [ { "stat_name": "Updates Downloaded", "stat_status": "", "stat_value": 0 }, { "stat_name": "Committed Count", "stat_status": "", "stat_value": 0 } ], "is_sensitive": false, "title": "Transient Counters (last cycle of last completed session)" } ], "syncShowClearServerDataButton": false, "type_status": [ { "message": "Message", "name": "Model Type", "num_entries": "Total Entries", "num_live": "Live Entries", "state": "State", "status": "header" }, { "message": "Backed off", "name": "Bookmarks", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Preferences", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Passwords", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Autofill Profiles", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Autofill", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Autofill Custom Data", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Typed URLs", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Extensions", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Sessions", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Extension settings", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "History Delete Directives", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Device Info", "state": "Running", "status": "severity_warning", "num_entries": 3, "num_live": 3 }, { "message": "Backed off", "name": "User Consents", "state": "Running", "status": "severity_warning", "num_entries": 1, "num_live": 1 }, { "message": "Backed off", "name": "Send Tab To Self", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Web Apps", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Collection", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Edge E Drop", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Edge Hub App Usage", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Edge Wallet", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 }, { "message": "Backed off", "name": "Tabs", "state": "Running", "status": "severity_warning", "num_entries": 0, "num_live": 0 } ], "unrecoverable_error_detected": false }In Summary table, I see that Transport State has Configuring data types status and Setup In Progress has false value.
In table Status from Last Completed Session table, there's GetKey Step Result having error value SERVER_RESPONSE_VALIDATION_FAILED.
And in Type Info table we clearly see, the browser backed off from syncing the content, don't know why.
Is there any way to fix this syncing problem or just I have to re-install browser few times?
Deleted
Hi everybody,
Any news about this known issue ?
We are running version 83.0.478.37 and sync still not working.
Thank you in advance,
Best reagrds
ChrisRogers Sure thing, happy to help!
Fawkes (they/them)
Project & Community Manager - Microsoft EdgeDeleted I'm glad to hear this. Thanks for the update!
ChrisRogers Thanks for your patience while I've been working with the Enterprise team. Good news: they got the feedback you submitted and use it to determine that your "setting up sync" roadblock is part of a known issue that we are actively tracking. They are also working on getting sync to work with your SKU, but that is also still in progress.
Fawkes (they/them)
Project & Community Manager - Microsoft EdgeDeleted I'm sure I had already submitted a
nasty-gramerr umm I mean feedback before I ever posted here. Per your request, I submitted more feedback today. Not sure how they would ever identify me and my problem or if you are just suggesting I submit general feedback on the "Setting up sync" problem. Whichever, I have submitted more feedback. This whole thing just makes me think "Is favorites sync for o365 really this hard?"Chris
UPDATE: I confirmed with our Enterprise team that regardless of your SKU, it shouldn't be stuck on the "setting up sync" part, so they echoed the request for a feedback submission.
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
