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Sync Error in Version 83.0.478.1 - We are unable to Verify your account
When trying to login to the Edge browser with my Office365 account (E3 license) I am getting the error: 'We were unable to verify your account. Please sign in for *e-mail* or cancel and try a ...
willpashley I believe we are targeting mid-July for 84 Stable. Hope this helps.
willpashley Good question! While there isn't a public issue tracker at this time, we've recently gotten a number of requests for one, so the team is actively investigating possible options.
In the meantime, we can help connect you with a specific issue. If you included an email address when you submitted the feedback, then you should get updates from the team at different stages of their investigation. If you didn't include one, or did and haven't gotten any emails, then feel free to send me a private message and we can discuss other options for getting you a status update.
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
I added my email address so hopefully I will get an update. Thanks for your help.
Deleted I haven't heard of any progress on this and I can also see that it isn't in the latest list of feedback https://techcommunity.microsoft.com/t5/discussions/top-feedback-summary-for-april-28/m-p/1345337. I am now unsure if this issue is just related to our environment or a general edge issue. Is there someone technically that I could discuss this with?
It seems pretty basic that the sync on the browser should work with my work account on my work device, this is stopping us rolling Edge out at the moment and making the default browser.
willpashley I've been directly communicating with our Enterprise Sync feature owners, so I promise that you're in good hands. From their initial assessment, they suspect that the root of your issue might stem from two-factor authentication, rather than sync itself. However, they'd be happy to look into your specific diagnostics and take a closer look.
If that's something you'd feel comfortable with, feel free to DM me and we can work out some next troubleshooting steps.
Thanks,
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
Avi VaidMicrosoft
willpashley I'm on the Microsoft Edge product team. Could you verify that you're trying to sign in for the same email that shows up when you click the identity icon (circled in blue below)? If you're trying to sign into a different email address, this could be why you're running into an issue since this browser profile is already associated with the email address in blue.
