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BrunoDalmolin's avatar
BrunoDalmolin
Copper Contributor
Apr 24, 2024

Problems with PDF printing in Edge

Good morning.

Recently we had reports of users having problems when printing PDF, where it was not adjusting the printing area automatically. To resolve the problem manually, users need to click on "Actual Size" and then return to "Adjust to the print area", this way it changes the scale correctly. Testing was carried out on older versions of Edge and this problem did not appear. Thanks in advance!

  • awakenafricans's avatar
    awakenafricans
    Copper Contributor

    BrunoDalmolin - Had a user dealing with this yesterday and after doing the mentioned steps, it went back to 60% instead of 100%. 

    The user had to change it each time she was printing because the setting would not stay.

     

     

    • BrunoDalmolin's avatar
      BrunoDalmolin
      Copper Contributor

      awakenafricans That's exactly it, another thing I noticed is that if you change the value manually in the "Actual Size" field, on the next printout it will pull the old value entered and not the correct value corresponding to the page.

    • BrunoDalmolin's avatar
      BrunoDalmolin
      Copper Contributor
      Did you configure anything? It's still the same here, and I saw that no update has been released to fix it so far.
      • sidneyfmn's avatar
        sidneyfmn
        Copper Contributor
        I know there is a fix for Chrome. So it's a matter of time to fix Edge.
  • liz1285's avatar
    liz1285
    Copper Contributor

    I am still having this problem and I'm on Edge version 127.0.2651.86

    Can anyone tell me how to solve it!?

    BrunoDalmolin 

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