Forum Discussion

Brass Contributor

Jun 01, 2020

Poor text rendering in PDFs

Hello, It's been a long time since using Chrome, but AFAIR it had been so with Chrome, too. So I believe this issue is not specific to Edge, and rather a remnant of Chrome. It's the text rend...

Anonymous

Jul 10, 2020

UPDATE: No need to send a DM, the PDF team knew exactly which submission I was referencing, as they had already personally reviewed your feedback. They will have more info about this situation (and the response you received) shortly.

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utkangezer Thank you for sharing that, and we're sorry to hear that you received such a disproportionate response; that was certainly not the experience that we aim for. Not only do we respect our users, but we deeply value and appreciate your feedback (and the time that does into documenting and sharing it.)

I work closely with the feature owners for the in-browser feedback, so I'd like to bring this to their attention. If you're comfortable with it, feel free to send me a DM with the first sentence from your submission (you should have received an initial email that included it) so that we can look into this. And while we're determining why you received that response, I'll also ensure that the PDF team received the original submission.

Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge

utkangezer

Brass Contributor

Jul 10, 2020

Deleted

I have just received another reply. This time a sincere one, telling that it was a mistake. I appreciate a personal contact, and honesty. I responded back with my thanks for their correspondence.

I do not mind if this issue remains with Edge for another year. It's not at all important to me, compared to people's sincerity and respect. I'm glad that they've been uplifted swift.

I had came here to bring the updates, and have seen your message only now (3 hours late, sorry). Thank you for getting involved.

Anonymous
Jul 10, 2020
utkangezer Of course, I'm happy to help whenever I can! We truly want to "do right" by our users, which includes communicating transparently. Thanks again for your efforts, we appreciate them.

Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge
- BenAdamson
  Copper Contributor
  Jul 22, 2020
  Deleted
  
  I can also replicate this issue - as you can see, selecting the 'broken' text fixes the rendering. I've also attached the PDF in question.
  
  It may be useful to know that this PDF was created via the print -> save as PDF function within Edge, from another larger PDF (in this case, to just save a portion of the original document).
  - posinha
    Microsoft
    Jul 22, 2020
    BenAdamson Thank you for reporting this and sharing the file. Could you please provide some more information? -
    
    Which version of Microsoft Edge are you using?
    
    Are you able to reproduce the issue every time you open the document in Microsoft Edge?
    
    Thanks.