Forum Discussion
MS Edge Beta High CPU consumption and crash
*UPDATE*
I saw that in the report there were some citrix DLLs, so I excluded MS Edge from Citrix Hook (the environment ist Citrix XenApp). Now it works!!!
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook
REG_SZ "ExcludedImageNames"
Value "msedge.exe,nacl64.exe"Hi Elliot Kirk
I got an event entry like yours, but the cab ID is 0
I could give you this report if you want?
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0Problem signature:
P1: msedge.exe
P2: 77.0.235.15
P3: 5d63324c
P4: ntdll.dll
P5: 10.0.14393.2969
P6: 5ccd148a
P7: c0000005
P8: 0000000000065553
P9:
P10:Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_msedge.exe_393e7f92beac25963aca3073acfdfd8bfb62c8_adb6d895_1bafbe26Analysis symbol:
Rechecking for solution: 0
Report Id: fd3b37ed-b5b4-40e1-af8f-eb2159f9d3f7
Report Status: 4
Hashed bucket:
*UPDATE*
I saw that in the report there were some citrix DLLs, so I excluded MS Edge from Citrix Hook (the environment ist Citrix XenApp). Now it works!!!
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook
REG_SZ "ExcludedImageNames"
Value "msedge.exe,nacl64.exe"
Hi Elliot Kirk
I got an event entry like yours, but the cab ID is 0
I could give you this report if you want?
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: msedge.exe
P2: 77.0.235.15
P3: 5d63324c
P4: ntdll.dll
P5: 10.0.14393.2969
P6: 5ccd148a
P7: c0000005
P8: 0000000000065553
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_msedge.exe_393e7f92beac25963aca3073acfdfd8bfb62c8_adb6d895_1bafbe26
Analysis symbol:
Rechecking for solution: 0
Report Id: fd3b37ed-b5b4-40e1-af8f-eb2159f9d3f7
Report Status: 4
Hashed bucket:
Hi Ajni Kurtaj, I will talk with our reliability team tomorrow, when I get back to work, but I am worried that ID 0 means that the crash dump was not uploaded to our servers, and therefore we may be stuck. I will follow up with you tomorrow afternoon. Thanks - Elliot
Hi Elliot Kirk
the problem is solved, it was a Citrix Hook problem, I posted an update in my last comment
Hi Ajni Kurtaj, glad you were able to solve this issue. Thank you for taking the time to report it. - Elliot
Like many more, also experiencing crashes, I have not kept close tabs on CPU usage tho.
Running NVIDIA drivers but not the latest which in a way does not matter since the drive of the card itself is never updated being it's a GT640 thus running current or not current drivers should not affect Windows/Edge/Graphic but I may update the drivers.
The crash itself will eventually happen during usage and usually at the very instant I do a click on a link or open a new tab via middle click but no matter what the crashes happens at clicking time.
The crashes are also problematic as they are not causing a simple failure of Edge, the screen goes dark but does not close, impossible to ever see the desktop again which results a force reboot of the computer to get out of this mode which is very annoying on my old system (long reboots).
- To completely rule out possible graphic card or its driver incompatibility try:
1. remove discrete Nvidia card and run Edge for few days on on-board GPU or IGPU. (assuming your CPU got one).
2. turn off hardware acceleration from the Edge insider browser settings.
btw what's your OS and version? 1
