Forum Discussion
Edge keeps signing me out
Since a week or two, Microsoft Edge signs me out of my MS account. The top left account menu shows orange lettering, and when I click it, it reports that it can't sync because it needs to confirm...
florismkleijne HP Elitebook laptop, Windows 11 (language Norwegian), changed from 365 work account to personal 365 account earlier this year. Login to Windows with personal account. Had this problem with Microsoft Edge signing me out all the time.
Possible solution: Opened Settings, Accounts, Login options, deleted all Hello options (face recognition, finger print and PIN). Recreated these Hello options. I guess there was a connection to my earlier work account in these settings. After restart of laptop there is no problem with Edge signing me out (so far so good day at one). Will report back later this week.
Searched Google some more, found a page where someone suggested clearing out Credentials Manager from all MS-related entries might do the trick. Tried that. Problem hasn't recurred since. So it might be a matter of corrupt/outdated credentials.
What do you mean with Credentials Manager? Passwords in edge wallet?
- Credentials Manager is a Control Panel item where you can manage stored credentials. Go to the classic Control Panel from the Start Menu, and you'll see it there.
- What exactly do I need to delete from the Microsoft creditials? There is a lot there.
- Do nothing. Clearing out Credentials Manager helped for a few days only. What I did was clear out everything Microsoft, but as I said, that helped for only a little while.
What did help was the ISO-based reinstall of Windows, which seems to have fixed both this problem and the other problem I had (Windows Security wouldn't open). This reinstall is easy and painless, it keeps all your apps and settings intact.