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florismkleijne's avatar
florismkleijne
Brass Contributor
Feb 24, 2024

Edge keeps signing me out

Since a week or two, Microsoft Edge signs me out of my MS account.   The top left account menu shows orange lettering, and when I click it, it reports that it can't sync because it needs to confirm...
  • SagaPer's avatar
    SagaPer
    May 17, 2024

    florismkleijne HP Elitebook laptop, Windows 11 (language Norwegian), changed from 365 work account to personal 365 account earlier this year. Login to Windows with personal account. Had this problem with Microsoft Edge signing me out all the time.

    Possible solution: Opened Settings, Accounts, Login options, deleted all Hello options (face recognition, finger print and PIN). Recreated these Hello options. I guess there was a connection to my earlier work account in these settings. After restart of laptop there is no problem with Edge signing me out (so far so good day at one). Will report back later this week.

florismkleijne's avatar
florismkleijne
Brass Contributor
Searched Google some more, found a page where someone suggested clearing out Credentials Manager from all MS-related entries might do the trick. Tried that. Problem hasn't recurred since. So it might be a matter of corrupt/outdated credentials.
florismkleijne's avatar
florismkleijne
Brass Contributor
Mar 21, 2024

Unfortunately, the problem has returned, though less frequently than before. Through other channels, I've heard suggested that a recent update may be the culprit. If so, I'm now hoping a fix is forthcoming in the near future.

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