Forum Discussion
MicrosoftDev channel update to 84.0.522.5 is live
I'm sorry to say that this version has brought back the problem of not clearing caches/cookies and not logging out of sites that surfaced in the
I mentioned this is
MicrosoftRPSBerlin we've had a hard time reproducing the behavior on our end every time this comes up, so it would help us a lot if you could give us any more information you can (as well as file feedback so we have an accurate count in our feedback database of how many people are experiencing this issue):
- Are you running any extensions? If so, does turning them off make any difference?
- Are you manually clearing your browsing data or using the setting to clear it automatically when you close the browser?
- If it's the first one, which categories are you clearing and for what time period?
- If it's the second one, are you sure you're closing all browser windows, including those for other profiles, InPrivate windows, installed apps/websites, etc.?
- If you have passwords saved, are you sure you're not just being logged back in with them, or with single sign-on if you're seeing this on a Microsoft website?
- For that matter, how are you determining that data isn't getting cleared?
- If you create a new profile in Edge, can you reproduce the same behavior there? Or, if you have another device, can you reproduce the behavior in the same version of Edge on it?
- Since we think this contributed last time, do you see any entries on edge://crashes, like maybe the browser is crashing on close, which is cutting the delete short?
- Most importantly, are there any specific sites (that you care to share) that you can reproduce this on, especially if it's consistent?
Hi Josh,
I'll answer these in order but I will say after two days of not working that miraculously today it was working again on 84.0.516.1 (it's asking me to update but I'm loathe to update in case it stops working again...)
- Are you running any extensions? If so, does turning them off make any difference?
I run LastPass and it wasn't causing any problems on two previous builds of both 83 and 84 and then not working on the two following builds. I did try uninstalling it on 83 but that didn't make any difference so haven't bothered trying it with 84.
- Are you manually clearing your browsing data or using the setting to clear it automatically when you close the browser?
- If it's the second one, are you sure you're closing all browser windows, including those for other profiles, InPrivate windows, installed apps/websites, etc.?
I have it set to clear absolutely everything every time I close the browser. No other profiles. I generally shut my whole computer down. In fact that's how I noticed it wasn't logging me out as I'd still be logged into all my sites once I started computer back up.
- If you have passwords saved, are you sure you're not just being logged back in with them, or with single sign-on if you're seeing this on a Microsoft website?
No passwords saved in Edge.
- For that matter, how are you determining that data isn't getting cleared?
Because when I open the program I'm still logged into every site I need to sign in to access.
- If you create a new profile in Edge, can you reproduce the same behavior there? Or, if you have another device, can you reproduce the behavior in the same version of Edge on it?
- Since we think this contributed last time, do you see any entries on edge://crashes, like maybe the browser is crashing on close, which is cutting the delete short?
No crashes. Closes as expected.
- Most importantly, are there any specific sites (that you care to share) that you can reproduce this on, especially if it's consistent?
As I said every site I log into but just off the top of my head: Facebook, Twitter, YouTube, Google, my websites webmail server etc etc.
Take care!
Robin
- josh_bodner
RPSBerlin I was thinking about this more, and I was wondering, do you leave any programs open when you shut down your computer, or do you manually close Edge? One reason the cleanup wouldn't trigger on Edge closing is if Edge isn't actually closing, which would be the case if it's still open when the computer is shut down.
