Forum Discussion

Copper Contributor

Sep 12, 2021

Bad Browser.. Headings too bug.

when i go to make payments online this msg comes up.. this is after the 3d secure tries to access payment.. sorry i cant be clearer.. am 70 got a disabiliyy so cannot get out.. therefore i need to pa...

Alexandra-R

Former Employee

Sep 13, 2021

Hey there!

I'm sorry, I'm having a little bit of trouble understanding what's happening. What message specifically is coming up when you try to process payments in the browser?

Alex Rowell (she/her)
Community Manager - Microsoft Edge
Join us on Twitter, or over on Reddit in r/MicrosoftEdge or r/edge

purple_liz

Copper Contributor

Sep 14, 2021

Alexandra-R Final process of payment where it goes to my bank for 3d secure.. message says bad browser.. headings too large.

Alexandra-R
Former Employee
Sep 14, 2021

purple_liz wrote:

Alexandra-R Final process of payment where it goes to my bank for 3d secure.. message says bad browser.. headings too large.

Thanks! Header/cookie too large errors generally point to an issue with a cookie or site data, not the browser itself. Can you try navigating to edge://settings/siteData and clearing the cookies for your bank site and the site you're trying to process the payment from? If that doesn't work, you may need to clear *all* cookies and then try the payment again.