Forum Discussion
MicrosoftA keychain cannot be found to store "Microsoft Edge"
Deleted I had the same issue occur this evening with an Edge update to Version 86.0.622.68 (Official build) (64-bit)
Ryanbowley Same happening with me. And not the first time. Seriously bad and annoying programming. In the few years since I switched to Apple products, I have never seen this issue before. Come on MS, get your act together! I am trying to use your product on MacOS but it's proving to be a dismal failure... I should have known better.
Hi Fawkes,
Have your team managed with Apple's help to figure out the root cause? I'd be grateful if you could share the details.
I have a very similar issue with my app: "A keychain cannot be found to store ..." popup occasionally appears after the app is restarted by management script and your case seems to be the closest of what I've managed to find.
- Have an error, EDGE is trying to use Keychain. How to stop using Keychain at all ? I am having EDGE for M1. Having a message, there is option deny, but the message coming back ?
S Deleted Nope didn't work. the persistent error keeps coming up. Talk about a pain..........
Any true fixes in store.
Laris_Qiao Bruce_Lowekamp AJB_Daddler haligasd Shaun Parfett Hi all, I wanted to provide you with an update on the keychain error.
We are actively working with Apple to address this. In the meantime, we suggest clicking Cancel on the keychain error dialog and restarting your Mac device to resolve the issue.
Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge- Please fix it ASAP.
Microsoft Edge is up to date.Version 86.0.622.69 (Official build) (64-bit).
```
> pwd
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents
> plutil -p Info.plist
{
"BuildMachineOSBuild" => "19G2021"
"CFBundleDevelopmentRegion" => "en"
"CFBundleDisplayName" => "Microsoft AutoUpdate"
"CFBundleExecutable" => "Microsoft AutoUpdate"
"CFBundleIconFile" => "AppIcon"
"CFBundleIconName" => "AppIcon"
"CFBundleIdentifier" => "com.microsoft.autoupdate2"
"CFBundleInfoDictionaryVersion" => "6.0"
"CFBundleName" => "Microsoft AutoUpdate"
"CFBundlePackageType" => "APPL"
"CFBundleShortVersionString" => "4.29"
"CFBundleSignature" => "MSau"
"CFBundleSupportedPlatforms" => [
0 => "MacOSX"
]
"CFBundleURLTypes" => [
0 => {
"CFBundleURLSchemes" => [
0 => "updateoffice"
]
}
]
"CFBundleVersion" => "4.29.20110804"
"CSFlags" => 73728
"DTCompiler" => "com.apple.compilers.llvm.clang.1_0"
"DTPlatformBuild" => "12A7209"
"DTPlatformName" => "macosx"
"DTPlatformVersion" => "10.15.6"
"DTSDKBuild" => "19G68"
"DTSDKName" => "macosx10.15"
"DTXcode" => "1200"
"DTXcodeBuild" => "12A7209"
"LSHasLocalizedDisplayName" => 1
"LSMinimumSystemVersion" => "10.10"
"MbuLoggingFullLegacyUpload" => 1
"MicrosoftBuildIncrement" => "4"
"MicrosoftBuildNumber" => "201108"
"NSAppTransportSecurity" => {
"NSAllowsArbitraryLoads" => 1
}
"NSHumanReadableCopyright" => "© 2020 Microsoft Corporation. All rights reserved."
"NSMainNibFile" => "SAUMainWindow"
"NSPrincipalClass" => "SAUApplication"
"OfficeLegacyVersion" => "4.29.1108.0"
}
``` Deleted MAU version? Don't know what that is. If it's the version of edge I am running that should be: Microsoft Edge is up to date.Version 86.0.622.69 (Official build) (64-bit).
Just updated and pop-up has appeared twice within 5 min. arrggg.....
haligasd Thank you! I just passed that on to the correct dev.
AJB_Daddler, if you're comfortable providing your MAU version as well, that would help us fix this as soon as possible.
Fawkes (they/them)
Program Manager & Community Manager - Microsoft EdgeDeleted 4.29.20110804. i get this error after every update. at one point i had i was in the beta build program if that helps at all for all the other MS products but i am now only on the stable builds
Deleted The worst part is the issue never went away for me. I have submitted several feedback submissions but have gotten no results, just annoying popups.
And why is it every time Edge updates (Which is a lot) all my extension passwords have to be re-entered? Extremely annoying. I could see having an update that forced this bi-annually but every other week?
Shaun Parfett Ryanbowley The team confirmed that they're actively looking into this. However, they said it would be really helpful to know your specific MAU (Microsoft AutoUpdate) versions. This isn't personally-identifiable information, and would help them troubleshoot. If you two, and anyone else who's seeing this issue again could provide the following, our devs would appreciate it:
1. Check your MAU versions by navigating to/Library/Application Support/Microsoft/MAU2.0/2. Then highlight Microsoft AutoUpdate.app -- The version should show up on the right.3. Comment below with what that version number is. (See the screenshot for an example.)
Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge
