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sschreffler's avatar
sschreffler
Copper Contributor
Oct 16, 2020

Incorrect Network Egress Location

When I run the network connectivity test for Office 365 it shows our network egress location as KS, which is not correct, we are in Philadelphia, PA. As I understand it, Microsoft makes this determination based off our public IP address (per this: https://docs.microsoft.com/en-us/microsoft-365/enterprise/office-365-network-mac-perf-onboarding-tool?view=o365-worldwide#network-egress-location-the-location-where-your-network-connects-to-your-isp), which I confirmed using an IP Location service that the IP shows as geographically in Philadelphia. Is this something Microsoft needs to look at? Is there anything we can do on our end to correct this?

8 Replies

  • sschreffler's avatar
    sschreffler
    Copper Contributor
    Oct 29, 2020
    Can't believe I haven't gotten a single reply. MS support has been absolutely useless too. They keep trying to say my IP isn't public because they can't perform an NSlookup on it.......Makes me wonder if any of the support technicians have a basic understanding of networking.
    • Jason Hartman's avatar
      Jason Hartman
      Brass Contributor
      Dec 11, 2020

      sschreffler PaulAndrew 

      Hi guys. I just stumbled on this new connectivity analyzer and was playing around with it. I'm seeing the same issue. We are on Comcast fiber in Elkridge, MD but it says our egress location is in Ninnescah, KS over 1,100 miles away. 

      • Dan Rush's avatar
        Dan Rush
        Copper Contributor
        Oct 06, 2021
        We have been fighting this issue since Feb with Microsoft. They just say you need to set a local egress to fix this but there isn’t a person that has a clue on how to do this. Microsoft techs don’t want to help with the situation and they just blame someone else. If you look at the trace routes as soon as you hit the Microsoft network it takes you everywhere else but where it should be. They can’t even tell you how their tool is able to tell the location.

    • PaulAndrew's avatar
      PaulAndrew
      Icon for Microsoft rankMicrosoft
      Oct 29, 2020
      Can you PM me your public IP Address please? I can take a look.

      Paul
      • softwarecraft's avatar
        softwarecraft
        Brass Contributor
        Nov 05, 2020

        PaulAndrew We have the same problem when running M365 network connectivity manual tests from home office on a corporate laptop with VPN with split tunnelling enabled for M365 per MS proxy PAC files instructions as compared to using a personal device on the same home networking. The network path in the M365 report for those two scenarios is very similar but the tests run from corporate laptop shows egress as Vancouver, BC even though we are in Ottawa, ON. From personal device the network egress location correctly shows as Ottawa, ON. While trivial to overlook it undermines the trustworthiness of the overall report.

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