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Forum Discussion

sschreffler

Copper Contributor

Oct 16, 2020

Incorrect Network Egress Location

When I run the network connectivity test for Office 365 it shows our network egress location as KS, which is not correct, we are in Philadelphia, PA. As I understand it, Microsoft makes this determination based off our public IP address (per this: https://docs.microsoft.com/en-us/microsoft-365/enterprise/office-365-network-mac-perf-onboarding-tool?view=o365-worldwide#network-egress-location-the-location-where-your-network-connects-to-your-isp), which I confirmed using an IP Location service that the IP shows as geographically in Philadelphia. Is this something Microsoft needs to look at? Is there anything we can do on our end to correct this?

8 Replies

sschreffler
Copper Contributor
Oct 29, 2020
Can't believe I haven't gotten a single reply. MS support has been absolutely useless too. They keep trying to say my IP isn't public because they can't perform an NSlookup on it.......Makes me wonder if any of the support technicians have a basic understanding of networking.
- Jason Hartman
  Brass Contributor
  Dec 11, 2020
  sschreffler PaulAndrew
  Hi guys. I just stumbled on this new connectivity analyzer and was playing around with it. I'm seeing the same issue. We are on Comcast fiber in Elkridge, MD but it says our egress location is in Ninnescah, KS over 1,100 miles away.
  - Dan Rush
    Copper Contributor
    Oct 06, 2021
    We have been fighting this issue since Feb with Microsoft. They just say you need to set a local egress to fix this but there isn’t a person that has a clue on how to do this. Microsoft techs don’t want to help with the situation and they just blame someone else. If you look at the trace routes as soon as you hit the Microsoft network it takes you everywhere else but where it should be. They can’t even tell you how their tool is able to tell the location.
- PaulAndrew
  Microsoft
  Oct 29, 2020
  Can you PM me your public IP Address please? I can take a look.
  
  Paul
  - softwarecraft
    Brass Contributor
    Nov 05, 2020
    PaulAndrew We have the same problem when running M365 network connectivity manual tests from home office on a corporate laptop with VPN with split tunnelling enabled for M365 per MS proxy PAC files instructions as compared to using a personal device on the same home networking. The network path in the M365 report for those two scenarios is very similar but the tests run from corporate laptop shows egress as Vancouver, BC even though we are in Ottawa, ON. From personal device the network egress location correctly shows as Ottawa, ON. While trivial to overlook it undermines the trustworthiness of the overall report.

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Network Egress Location","moderationData":{"__ref":"ModerationData:moderation_data:1832522"},"body":"Can't believe I haven't gotten a single reply. MS support has been absolutely useless too. They keep trying to say my IP isn't public because they can't perform an NSlookup on it.......Makes me wonder if any of the support technicians have a basic understanding of networking.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-10-29T06:58:42.849-07:00","lastPublishTime":"2020-10-29T06:58:42.849-07:00","metrics":{"__typename":"MessageMetrics","views":4280},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:DeploymentNetworking/message:1790726/message:1832522","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDEzMjowfGludCwxOTc5NTQ5LDE5Nzk1NDk","node":{"__ref":"ForumReplyMessage:message:1979549"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDEzMjowfGludCwxOTc5NTQ5LDE4MzM1MTA","node":{"__ref":"ForumReplyMessage:message:1833510"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1979549":{"__typename":"ModerationData","id":"moderation_data:1979549","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:159404":{"__typename":"User","id":"user:159404","uid":159404,"login":"Dan Rush","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-25T12:37:50.398-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:159404"},"ForumReplyMessage:message:1979549":{"__typename":"ForumReplyMessage","uid":1979549,"id":"message:1979549","revisionNum":1,"author":{"__ref":"User:user:11446"},"readOnly":false,"repliesCount":4,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:DeploymentNetworking"},"parent":{"__ref":"ForumReplyMessage:message:1832522"},"conversation":{"__ref":"Conversation:conversation:1790726"},"subject":"Re: Incorrect Network Egress Location","moderationData":{"__ref":"ModerationData:moderation_data:1979549"},"body":"

sschreffler PaulAndrew

Hi guys. I just stumbled on this new connectivity analyzer and was playing around with it. I'm seeing the same issue. We are on Comcast fiber in Elkridge, MD but it says our egress location is in Ninnescah, KS over 1,100 miles away.

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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":3,"postTime":"2021-10-06T15:46:11.073-07:00","lastPublishTime":"2021-10-06T15:46:11.073-07:00","metrics":{"__typename":"MessageMetrics","views":3360},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:DeploymentNetworking/message:1790726/message:2820018","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/cmstNC05WEo0blc\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/cmstNC05WEo0blc","height":512,"width":512,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":6,"name":"Microsoft","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/cmstNC05WEo0blc\"}"},"rankStyle":"OUTLINE"},"User:user:204":{"__typename":"User","id":"user:204","uid":204,"login":"PaulAndrew","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-07-14T09:17:30.007-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0yMDQtMzgxaTlBMTFENTM2MDExNDM2Mjk"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:gxcuf89792/user:204"},"ModerationData:moderation_data:1833510":{"__typename":"ModerationData","id":"moderation_data:1833510","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:154675":{"__typename":"User","id":"user:154675","uid":154675,"login":"softwarecraft","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-09T19:14:17.210-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:36"},"entityType":"USER","eventPath":"community:gxcuf89792/user:154675"},"ForumReplyMessage:message:1833510":{"__typename":"ForumReplyMessage","uid":1833510,"id":"message:1833510","revisionNum":1,"author":{"__ref":"User:user:204"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:DeploymentNetworking"},"parent":{"__ref":"ForumReplyMessage:message:1832522"},"conversation":{"__ref":"Conversation:conversation:1790726"},"subject":"Re: Incorrect Network Egress Location","moderationData":{"__ref":"ModerationData:moderation_data:1833510"},"body":"Can you PM me your public IP Address please? I can take a look.

Paul","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"71","kudosSumWeight":0,"postTime":"2020-10-29T09:19:25.624-07:00","lastPublishTime":"2020-10-29T09:19:25.624-07:00","metrics":{"__typename":"MessageMetrics","views":4254},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:DeploymentNetworking/message:1790726/message:1833510","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDEzMjowfGludCwxODU4NDUwLDE4NTg0NTA","node":{"__ref":"ForumReplyMessage:message:1858450"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1858450":{"__typename":"ModerationData","id":"moderation_data:1858450","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1858450":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:154675"},"id":"message:1858450","revisionNum":1,"uid":1858450,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:DeploymentNetworking"},"parent":{"__ref":"ForumReplyMessage:message:1833510"},"conversation":{"__ref":"Conversation:conversation:1790726"},"subject":"Re: Incorrect Network Egress Location","moderationData":{"__ref":"ModerationData:moderation_data:1858450"},"body":"

PaulAndrew We have the same problem when running M365 network connectivity manual tests from home office on a corporate laptop with VPN with split tunnelling enabled for M365 per MS proxy PAC files instructions as compared to using a personal device on the same home networking. The network path in the M365 report for those two scenarios is very similar but the tests run from corporate laptop shows egress as Vancouver, BC even though we are in Ottawa, ON. From personal device the network egress location correctly shows as Ottawa, ON. While trivial to overlook it undermines the trustworthiness of the overall report.

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