First published on TECHNET on Mar 07, 2007
Q:
During the Time Zone Extraction Process using the Exchange Tool (msextmzcfg.exe) as part of the virtual machine provided by MS, it stops with "unable to extract the time zone information. please see log file: msextmz.log for more information". Why?
A:
When you see this error you should check the log file for specific error codes and information. Common causes of this problem include: Permissions on the mailbox object or in Active Directory, network problems with the connection to the mailbox, or third-party software that is blocking the operation of the utility (such as anti-virus software).
