Forum Discussion

Parth49's avatar
Parth49
Tin Contributor
Oct 22, 2026

Copilot Studio agent behaves differently in Teams and the test pane

Hello,

We have built a topic-based agent in Microsoft Copilot Studio that uses SharePoint as a knowledge source and is published to Microsoft Teams.

We are seeing the following behavior:

  1. The agent sometimes stops responding in Teams.
  2. To make it respond again, we need to use commands such as:

/debug clearstate

/debug clearhistory

/debug conversationid

      3. One of our topics contains a Question node asking whether the user’s query was resolved.

      4. The question and its options appear correctly in the Copilot Studio evaluation/test pane.

      5. However, the same question never appears when the agent is used in Teams.

Has anyone experienced similar behavior?

Any troubleshooting guidance would be helpful.

copilot studio
evaluation
knowledge grounding

1 Reply

  • SK_19's avatar
    SK_19
    Copper Contributor
    Oct 22, 2026

    Republish the agent and force a Teams channel refresh (remove/re-add in Teams)

    Enable Generative Answers fallback + check topic trigger priority order

    Validate Question node adaptive card rendering for Teams channel compatibility

    Add Power Platform admin-level session timeout + state persistence config

    Set up Application Insights logging to catch where Teams drops the dialog