Introducing Microsoft Dynamics 365 Copilot – the world’s first AI copilot for both CRM and ERP


On March 6, we announced Microsoft Dynamics 365 Copilot, providing interactive, AI-powered assistance across business functions—from sales, service, and marketing to supply chain. With Dynamics 365 Copilot, we’re introducing the world’s first AI copilot for both CRM and ERP.

Empower employees with personalized productivity.

In our recent Business Trends survey , 9 out of 10 workers hope to use AI to reduce repetitive tasks in their jobs. ​

Copilot brings the power of generative AI and natural language processing to Dynamics 365, working alongside business professionals to help them create ideas and content faster, complete time-consuming tasks, and get insights and next best actions – just by describing what’s needed, throughout the day.

We’ve built these AI-powered capabilities across our portfolio including Viva Sales, Dynamics 365 Marketing, Dynamics 365 Customer Insights, Dynamics 365 Customer Service, Dynamics 365 Business Central, and Microsoft Supply Chain Center.

Read more in our blog and learn how to:

  • Create: Unlock the full creativity of the workforce
  • Automate: Streamline and automate tedious tasks
  • Build: Describe it to create it

Next Steps

  • Reach out to Microsoft point of contact if you are interested in hearing more about the Dynamics 365 Copilot capabilities.
  • Read the blog and learn how to preview our new Copilot capabilities
  • Share your feedback with us

The next step in our journey to reinvent productivity with AI will be on March 16. Register for the event on the Microsoft LinkedIn page

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