Factory Reset on a Personal Device

[Thomas Bishop]

Hello, if we have personal devices being managed by Intune and we do a Factory Reset as discussed on this page: https://docs.microsoft.com/en-us/intune/devices-wipe

Does it remove the users personal accounts on the computer?

[#2 · Accepted solution]

A factory reset from Intune removes all data from the machine, including any accounts you created.

[#3]

Thank you, we will choose the "Remove Company Data" option for when it's a personal device then unless the employee requests a complete wipe.

[#4]

Hi Thomas,

A good explanation about what is removed can be seen here:

https://docs.microsoft.com/en-us/intune/devices-wipe#factory-reset

in addition Factory Reset can be triggered via Intune or locally. Be aware that local trigger depends on the local permissions (local admin or standard user). Additionally I had some trouble on Lenovo devices...

See my summary here: https://oliverkieselbach.com/2018/02/09/how-to-push-button-reset-windows-10/

best,

Oliver