Factory Reset on a Personal Device

Occasional Contributor

Hello, if we have personal devices being managed by Intune and we do a Factory Reset as discussed on this page:


Does it remove the users personal accounts on the computer?


3 Replies
best response confirmed by Thomas Bishop (Occasional Contributor)

A factory reset from Intune removes all data from the machine, including any accounts you created.

Thank you, we will choose the "Remove Company Data" option for when it's a personal device then unless the employee requests a complete wipe.

Hi Thomas,


A good explanation about what is removed can be seen here:


in addition Factory Reset can be triggered via Intune or locally. Be aware that local trigger depends on the local permissions (local admin or standard user). Additionally I had some trouble on Lenovo devices...

See my summary here: