SOLVED

Adding Guest users

New Contributor

Hello,

I'm a new user to Office 365 and working through establishing my small business on MS.

 

A couple of months ago I added a guest / external user to our account - they show as a Guest user type in Azure and the source is the External Azure Active Directory. I then added them to Teams and all is working fine with that person.

 

About 2 weeks ago I tried to add a new guest / external user to our account and I thought I went through the same process in Azure, but they weren't able to access Teams. When I look at this user in Azure they show as a Member user type and the source is the Azure Active Directory.

 

No matter how many ways I have tried to add them to Azure they end up being a Member rather than a Guest. I have tried to add in Office 365 Admin and via Azure a number of different ways but always end up with them as a Member.

 

I'd just like to get them on Azure as a Guest - when I do this in Azure (by clicking +New guest user) it still creates them as a Member (it actually drops to the same page as +New user), so wonder if something has changed in Azure.

 

Can I change the user type some other way?

Why is the original guest on the External Azure Active Directory and what is that compared to the  Azure Active Directory?

 

Any help would be appreciated.

 

Thanks

John

 

 

3 Replies
best response confirmed by JohnBruning (New Contributor)
Solution

@JohnBruning 

 

So, are you getting the below options when creating a new guest user?

 

Screenshot 2020-05-13 at 20.45.23.png

@PeterRising Thanks

I do get that screen and when I do the invited mechanism I get the person to appear as a Guest - which was what I wanted to achieve. Thank you

@JohnBruning 

 

Excellent, glad it's working for you.  :smile: