Forum Discussion

pcollins's avatar
pcollins
Copper Contributor
Oct 16, 2020

WVD and teams optimization

We have deployed a WVD pool with teams using the optimization for WVD. The camera and mic are working fine but we have a real big problem with audio and video quality. It would seem to be worse when ...
ITSensei's avatar
ITSensei
Brass Contributor
Jan 28, 2021

patrick-h 

In the same boat as you guys as well.  Very frustrating.  I had a ticket open with Microsoft for nearly a month and got absolutely nowhere.  I would hope this is, or soon becomes, a known issue and is priorities at Microsoft to get this fixed and working properly.  Moving to Zoom is not an option for us.

cdranschak's avatar
cdranschak
Copper Contributor
Apr 14, 2021
Hello. I was curious if anyone came to a resolution for this. I have recently stood up a test WVD environment for my team to start testing and utilizing. I had installed Teams and went through all of the optimization setup for WVD outlined in the Microsoft documentation. 1-to-1 calls seem to work fine. When on a call with more than 1 person the video feedback is extremely choppy or completely stops working. Audio did not seem to be a problem. Any help or guidance you can provide would be greatly appreciated.
  • etienne-coppin's avatar
    etienne-coppin
    Copper Contributor
    May 12, 2021

    Embassy1 

    Same issue here, latest versions of everything.
    We have a ticket @Ms support opened since 3 months with always same questions & log gathering.
    With the Skype Assessment tool runing inside WVD we found that one IP of the backend of O365 was not reachable. Support answer that it's not  an Azure issue but network issue & they don't manage it, ridiculous, it's flow between O365 and Azure WVD, but that's not an Microsoft issue :). Will try now to escalate further or decide to evaluate other options like adding Citrix Cloud to the picture,

  • Embassy1's avatar
    Embassy1
    Copper Contributor
    May 12, 2021
    Did you get anywhere with this?

    We have the same issue with optimised Teams in WVD. Performance is very poor to the point where it's unusable.
  • cdranschak's avatar
    cdranschak
    Copper Contributor
    Apr 22, 2021
    Not as of yet. The request has bounced between a few people after providing the initial details of the request.
  • jlou65535's avatar
    jlou65535
    MCT
    Apr 21, 2021
    cdranschak

    I have experienced the same issue for one customer. Do you have any response from your support ?

    Thank you,
  • cdranschak's avatar
    cdranschak
    Copper Contributor
    Apr 15, 2021
    Thanks Paul. I have opened a case with our premier support. If I get anywhere I will let you know.
  • pcollins's avatar
    pcollins
    Copper Contributor
    Apr 15, 2021

    cdranschak 

     

    We still have an open ticket with support. There have been some improvements to the remote desktop client which helped for a test call we did for 5 mins before going back to the same issues as before.

     

    Are support call has been open since Oct last year