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ray077's avatar
ray077
Copper Contributor
Mar 28, 2019
Solved

Windows Virtual Desktop - Your computer can't connect to Remote Desktop Gateway server

I have successfully deployed WVD to my MSDN tenant following the steps 1 and 2 in https://docs.microsoft.com/en-gb/azure/virtual-desktop/tenant-setup-azure-active-directory and https://docs.microsoft...
  • ray077's avatar
    ray077
    Mar 28, 2019

    anthonyschneider365 

    I think I may have worked out my problem, I have been testing with a user account I setup in Azure AD.  I have only just setup the tenant and AD domain to test WVD.  I have just tested with an account I had created on the AD Server (Still in Azure but with AD Connect installed to sync to AAD) and this has worked fine.  I have also created another AAD account and tried to connect to the desktop but this failed with the same error.

     

    Interestingly I am getting prompted to enter my credentials again upon connection, not sure if I have missed something with the SSO settings?

sarahpotrick2573's avatar
sarahpotrick2573
Copper Contributor
Jan 16, 2020

I have deployed my WVD environment usind domain controller . My deployment is successfull but I am unable to get inside my hostpool. I also checked if my users are synced properly and that is also working fine . I checked the diaognostics activities also through the powershell, it is stating that it is unable to sync the users and i.e the users do not exists in my directory, but everything is working fine and there is no problem with my domain controller.Christian_Montoya Following is the screenshots attached: 

Christian_Montoya's avatar
Christian_Montoya
Icon for Microsoft rankMicrosoft
Jan 16, 2020

sarahpotrick2573 : For the specific diagnostic activity you linked, it says that there's no healthy session host available. Can you run the following:

Get-RdsSessionHost -TenantName <tenantName> -HostPoolName <hostPoolName>
  • vcws16_'s avatar
    vcws16_
    Former Employee
    Apr 17, 2020

    Hi Christian_Montoya 

    am facing similar issue as well:

    PS C:\> Get-RdsSessionHost wvdhotmail wvdhost01


    SessionHostName : wvdvm-0.corp.wvdazvmdc02.com
    TenantName : wvdhotmail
    TenantGroupName : Default Tenant Group
    HostPoolName : wvdhost01
    AllowNewSession : True
    Sessions : 0
    LastHeartBeat : 4/18/2020 3:00:28 AM
    AgentVersion : 1.0.1800.1300
    AssignedUser :
    OsVersion : 10.0.18363
    SxSStackVersion : rdp-sxs200326004
    Status : Available
    UpdateState : Succeeded
    LastUpdateTime : 4/17/2020 7:42:30 AM
    UpdateErrorMessage :

     

    can't connect with web client OR RDP client

  • Christian_Montoya's avatar
    Christian_Montoya
    Icon for Microsoft rankMicrosoft
    Jan 20, 2020

    sarahpotrick2573 : Can you run the cmdlet above to see the state of your session hosts?

     

    Get-RdsSessionHost -TenantName <tenantName> -HostPoolName <hostPoolName>
  • sarahpotrick2573's avatar
    sarahpotrick2573
    Copper Contributor
    Jan 19, 2020

    I have session hosts available and i am able to RDP into it, but when i go to the remote desktop web client or remote desktop client software, I am not able to open the hostpool as it is showing me the error that i have mentioned aboveChristian_Montoya 

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