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simonsays_pt's avatar
simonsays_pt
Brass Contributor
Nov 04, 2020

Windows Virtual Desktop Agent Upgrade Failed

Can't tell why, but the WVD Agent is updating and for some reason can't start up with new version and then rollback to the previous version. But doesn't get out of this loop and the service stops wor...
simonsays_pt's avatar
simonsays_pt
Brass Contributor
Nov 09, 2020

alhenriq_msHello again.

 

I did what you've suggested, but the issue remains the same.

The upgrade fail as before, with the same error.

 

I also tried to uninstall the two versions of the agent, I manage to get the msi of the 2548.xxxx version and then installed it, but the agent reported it's still the version 2195.xxxx.

What can I do more? Can I disable the automatic update of the agent? Is that even possible?

 

 
alhenriq_ms's avatar
alhenriq_ms
Icon for Microsoft rankMicrosoft
Nov 09, 2020

simonsays_pt - Hi

If the bootloader is failing to load the latest agent - could mean the os image you have is missing some external dependency...have you tried re-imaging your VM? I assume you are using Windows (Windows 10 Enterprise for Virtual Desktops) image.

 

The agent failing to update should not be interrupting the ability for your users to connect to your VM - or interrupt users connections on your VM.

 

I think you should create an incident - service engineers can quickly guide you through some preliminary troubleshooting steps.

 

  • simonsays_pt's avatar
    simonsays_pt
    Brass Contributor
    Nov 18, 2020

    Hello,

    I've finally managed to understand that the method failing is related to .Net Framework installation.

    So in this case, our VM has the .NET 4.6 installed and in this case it requires the .NET upgrade to the 4.8 version.
    After that, the service RDAgent Bootloader started correctly with the wvd agent version 1.0.2548.6500.

    Problem solved!

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