Forum Discussion

nicolasriderelli's avatar
nicolasriderelli
Copper Contributor
Jan 19, 2022

VM Connection very often gets disconnected

Hello!  I'm seeing a lot of disconnects in my hostpools.  Just in the last 24 hours, a user had the following The connection from the client to the Windows Virtual Desktop service was terminated u...
NKUGAN's avatar
NKUGAN
Brass Contributor
This error message suggests that there was an unexpected interruption in the connection between the client device and the Windows Virtual Desktop service. This could be caused by a number of factors, such as network connectivity issues, problems with the client device, or issues with the Windows Virtual Desktop service itself. To resolve this issue, it is important to first identify the cause of the problem, which may involve checking network connectivity, troubleshooting the client device, or checking the status of the Windows Virtual Desktop service. Depending on the cause, potential solutions could include restarting the client device or the network, or reaching out to the Windows Virtual Desktop service for further assistance.
nicolasriderelli's avatar
nicolasriderelli
Copper Contributor
Jan 12, 2023
Hi Kugan
I have spend almost 9 months troubleshooting with Microsoft support. The major explanation was network issues with the end user.
The thing is, we started troubleshooting and then the user had no more disconnections and a new user came with the problem. It was very complex to troubleshoot since is random. One day you can have the issue and the other you are good.
Even with shortpath for manage networks the problem persist. We enabled Microsoft VPN with a high bandwidth, and the user see a little stability but still disconnecting. This is interesting, because when we eliminate the gateway, the problem is less frequent.

Thanks!
  • Rob Vaudin's avatar
    Rob Vaudin
    Copper Contributor
    Jan 12, 2023

    nicolasriderelli Hi, the client has been using ping plotter across two ISP providers one fiber connection and one VDSL. The office mainly use the fiber with either shortpath via vpn for windows devices and over  internet for linux based clients. On the fiber they have seen significant packet loss accessing microsoft. The ISP however says its not their problem and is with Azure services. Testing this against the VDSL line they say they get a lot less packet loss. This is done at all times during the day. We spent about the same time as everyone else with this issue about 9 months with MS collecting logs but never got to the bottom. Seems both parties blame each other. We did improve things apparently when moving some file shares from a virtual server to azure file share , however not sure how much the users are reporting disconnects. I suspect the issue is with ISP's rather than MS and interested to hear other peoples opinions

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