Forum Discussion
AlexShxW1
Nov 01, 2023Copper Contributor
Visual Glitching / Distortion with AVD RemoteApp Deployment
So I am having this visual distortion and glitching in a RemoteApp I am deploying through Azure (Virtual Desktop.) It is not really possible to deploy this to my users. I have tried everything un...
- Jan 05, 2024
Hey, we have found that it is the current version of Remote desktop client that has this issue. The problem was introduced in an older version, a couple of versions back.
The insider build from November 20. solves the issue for our customers. But as it is an insider build, we only install it for those who have the worst problems.
Install the insider build 1.2.5018 or newer to solve the issue.
https://learn.microsoft.com/en-us/azure/virtual-desktop/whats-new-client-windows
As for RemoteFX it is best to have it enabled. We have some customers that have legacy LOB apps that have issues with some menu options not showing where we need to disable RemoteFX to be able to use the programs, but this makes the experience worse overall.
FBacke
Nov 17, 2023Brass Contributor
Hello,
We have experienced this issue with several of our customers. It seems to primarily affect those who use multiple monitors.
If they are using a single monitor, the issue may still arise but not as frequently.
What has resolved it for most of our customers that's having the issue is the following:
Locally on the user's computer, go to "c:\users\username\appdata\local\Microsoft\Terminal Server Client\Cache" and delete the files located there.
This has eliminated the graphical glitches with lines for them.
Hope this can be of help 🙂
We have experienced this issue with several of our customers. It seems to primarily affect those who use multiple monitors.
If they are using a single monitor, the issue may still arise but not as frequently.
What has resolved it for most of our customers that's having the issue is the following:
Locally on the user's computer, go to "c:\users\username\appdata\local\Microsoft\Terminal Server Client\Cache" and delete the files located there.
This has eliminated the graphical glitches with lines for them.
Hope this can be of help 🙂