Remote Desktop client for Windows 1.2.5620.0 - Application Hang

[JWtechLDZ]

Hello, in the latest version of the application when I try to connect to a desktop session. It doesn't connect. The circle next to the cursor spins for a moment, then stops. The event viewer shows "Application Hang"

AppName msrdc.exe
AppVersion 1.2.5620.0
ProcessId 0xf68
StartTime 0x1daf9e44b094df0
TerminationTime 238
ExeFileName C:\Program Files\Remote Desktop\msrdc.exe
ReportId 81218523-6ab4-462b-afbe-b97d95a2cefe
PackageFullName
PackageRelativeAppId
HangType Unknown

Does anyone have a similar problem?
Currently, I have circumvented this problem by connecting users via the "Windows App". Maybe someone knows how to escalate the problem to Microsoft when I only have server resources, without an Azure subscription?

[#2]

@JWtechLDZ 

Did you try this to kill the process?

taskkill /f /im msrdc.exe

[#3]

@Kidd_Ip Of course. I also tried uninstalling the app and reinstalling it. It doesn't do anything. The strangest thing is that this version works without any problems on one computer, but not on another. Maybe a Windows update is to blame.

[#4]

I've had some various issues with the msrdc.exe client in the last week or so, including an event similar to yours. I haven't figured it out yet but if I do, I'll let you know.

Log Name: Application
Source: Application Hang
Date: 8/26/2024 11:03:47 AM
Event ID: 1002
Task Category: Hanging Events
Level: Error
Keywords:
User: SYSTEM
Computer:
Description:
The program msrdc.exe version 1.2.5620.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.