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ritchnet's avatar
ritchnet
Copper Contributor
Jan 24, 2020

Random disconnects for all users

Hi All,   I've got an issue with a WVD environment where all users lose their connections to the WVD environment. We run multiple hosts in the UK South region and the connecting users are in multip...
WillSomerville's avatar
WillSomerville
Brass Contributor

layoub We had the same Issue appear last week with it getting worse as the week progressed. We identified that the issue for our clients whom were using thick clients was due to some missing windows updates. 

 

Hopefully this helps

layoub's avatar
layoub
Copper Contributor
Feb 20, 2020

WillSomerville Updates on the client or VM? I will check all of the clients, but know for sure the Surface Pro I was using for testing was fully updated and patched. It too lost the connection a couple times a day.

 

Thanks for the reply!

 

Louis

  • WillSomerville's avatar
    WillSomerville
    Brass Contributor
    Feb 20, 2020

    layoub  

    Hi Louis

     

    This would be on the local devices. What we found is that some of our users machines had not installed the latest feature pack and they were running on 1803 or 1809 upon updating them to 1903 the issue went away. My WVD pools auto update via azure so these are always fully patched. 

     

    Cheers

    Will 

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