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mlinsley's avatar
mlinsley
Copper Contributor
Jul 25, 2024

Microsoft Remote Desktop crashes when trying to connect to virtual desktop

I have one person who is trying to connect to an azure virtual machine via MSRD. When she clicks on the remote icon nothing happens. I went into event viewer and found this.

 

Faulting application name: msrdc.exe, version 1.2.5559.0, time stamp: 0x669718bf

Faulting module name: ntdll.dll, version: 10.0.19041.4522, time stamp: 0x8a1bb6f3

Exception code 0xc0000409

Fault Offset: 0x00000000000a1a91

Faulting process id: 0x4990

Faulting application path C:\Program Files\Remote Desktop\msrdc.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

 

This is on a Windows 10 machine. I have tried uninstalling and reinstalling MSRDT, I tried using a different profile on the same computer.  With no luck.  I tried older versions of MSRDT as well.  I already tried chkdsk and scannow. Ran windows updates and driver updates to.  Any ideas would be great!

  • mlinsley 

     

    Please also consider:

     

    1. sfc /scannow

    2. Anti-Virus endpoint

    3. Any updates recently

    4. regsvr32.exe /u ntdll.dll
    regsvr32.exe ntdll.dll

    • cameronrozelaar's avatar
      cameronrozelaar
      Copper Contributor

      Kidd_Ip what does this mean? "4. regsvr32.exe /u ntdll.dll
      regsvr32.exe ntdll.dll" I just had an application crash that says this thing is faulty but it's located in System 32, is there any way to repair ir?

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