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Machine-Wide Teams - White screen and crashing often
Azure Virtual Desktop version of Teams crashes often for staff displaying a white screen. When this occurs, often Edge and sometimes Explorer will also freeze and crash. Teams Machine Wide versio...
our Teams issue got fixed after re-deploying all Win10 AVD hosts in the Host pool from the gold template (we use Nerdio). Our FSlogix was a bit behind and I also installed the latest version 2.9.8440.42104. I doubt FSlogix was the root cause.
Further to this. New users into our organization also get this issue, so clearly not the FSLogix profile itself. Really am pinning my hopes on turning off GPU acceleration, or some built up of cache issue.
We have worked on a Microsoft support ticket for this and essentially went nowhere so any help you or anyone can provide would be much appreciated. Troubleshooting info etc
We have worked on a Microsoft support ticket for this and essentially went nowhere so any help you or anyone can provide would be much appreciated. Troubleshooting info etc
I'm having the same issue, only it's Windows 11 Enterprise Multisession.
I'm using FSLogix 2.9.8440.42104 with Teams 64-bit machine-wide install version 1.6.0.6754. (I also used an earlier version of FSLogix and Teams prior, same issue).
I also disable GPU acceleration and excluded Teams cache using the redirections.xml, following the guide here: https://techcommunity.microsoft.com/t5/azure-virtual-desktop/wvd-fslogix-reduce-profile-container-size-exclude-teams-cache/m-p/1503683 (The GPU and Teams cache exclusions did not help).
The weird thing I've noticed is if I log into a Win11 AVD host, Teams will launch fine. As soon as I login to that same host as the 2nd test user and Teams opens, it will display the teams app info normally for about 5 seconds, then white screen. If I quit and re-open Teams, that does not fix it either. If I do the reverse and login with my test user 1st, Teams opens just fine and as soon as I login with the 2nd user is when Teams white screens.
Luckily I'm just testing and we have no users in this environment. I feel your pain though, I probably spent 10+ hours troubleshooting this, spinning up new VMs, re-installing Teams, FSLogix, Recreating FSLogix user profiles, no dice.
I'm using FSLogix 2.9.8440.42104 with Teams 64-bit machine-wide install version 1.6.0.6754. (I also used an earlier version of FSLogix and Teams prior, same issue).
I also disable GPU acceleration and excluded Teams cache using the redirections.xml, following the guide here: https://techcommunity.microsoft.com/t5/azure-virtual-desktop/wvd-fslogix-reduce-profile-container-size-exclude-teams-cache/m-p/1503683 (The GPU and Teams cache exclusions did not help).
The weird thing I've noticed is if I log into a Win11 AVD host, Teams will launch fine. As soon as I login to that same host as the 2nd test user and Teams opens, it will display the teams app info normally for about 5 seconds, then white screen. If I quit and re-open Teams, that does not fix it either. If I do the reverse and login with my test user 1st, Teams opens just fine and as soon as I login with the 2nd user is when Teams white screens.
Luckily I'm just testing and we have no users in this environment. I feel your pain though, I probably spent 10+ hours troubleshooting this, spinning up new VMs, re-installing Teams, FSLogix, Recreating FSLogix user profiles, no dice.