Forum Discussion
HELP Azure Virtual Desktop AVD/WVD UK South Disconnect Issues
Happy New Year!
We have a similar problem with AVD in UK South with about 400 users. Over 30-40%% are getting constant disconnections, in some cases up to 10 per day each. Log analytics tells me in the last 24 hours nearly 1100. I've had a case open with Microsoft for a few months but there's been very little movement from them.
Are you any closer to a resolution? Its an embarrassing situation to be in.
- I suggest hammering the support contact for updates and emphasise the urgency and that it is impacting productivity.
Maybe we could do a tweet and blog post and get some more attention?What kind of demographic are affected?
Here - The fleet are mostly surface devices running 19H2 (currently being updated) running a version of the remote desktop application which is no more than 4 weeks out of date.
A cloud proxy solution (Forcepoint) but the WVD urls are configured with an exception and logs confirm the traffic isn't being mucked about with. Windows Defender. There's also a VPN used to connect the devices to corp infra for AD / SCCM type traffic.
WVD traffic goes over the internet though.
When doing some tests on a client device, ping local gateway, google DNS and then every hop to the Azure front door - at the point of a disconnection we'd see ping response times go upward of 500ms for every hop outside the network for 10 seconds or so.
Sometimes the clients would manage to reconnect, other times SSL Verification on the WVD SSL Cert would flag up briefly saying it couldn't verify and then drop the connection entirely. These are people WFH. Speed tests greater than the minimum required for WVD.
Then to confuse matters we have 50-60 people on BYOD devices who have never reported an issue at all. The BYOD devices being on 21h1.
- We had to get rid of forcepoint completely to resolve this issue. We moved to Barracuda Cloud Content Control
