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Travis_78's avatar
Travis_78
Iron Contributor
Dec 07, 2019

Black screen after login - eventually loads

This is our first WVD deployment, and its been in production for about a week. Users today complained that when they would log in, they would get a black screen. They would have to wait at least a fe...
  • evasse's avatar
    evasse
    Dec 10, 2019

    Travis_78:Hi Travis! Black screen issues may have different root causes so it is not possible to give a generalized answer. Our support team would usually request a complete memory dump. You could open next time a support case if you want this to be debugged.

     

    Thank you for the updates.

Travis_78's avatar
Travis_78
Iron Contributor
Just to update this, rebooting the windows 10 multi session host fixed the issue. I just wish I knew what caused it.
SteveBrewer's avatar
SteveBrewer
Copper Contributor
Sep 10, 2020

Travis_78  Disable the AppReadiness service, found it as the root cause for anything that mounts a UPD or UPD type of profile 

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