Forum Discussion
AVD Media Not Connected
We have a number of AVDs that are showing 'Media Not Connected'. It's not a universal issue in our environment by any means. We have tried our current packaged version as well as current versions dow...
- We are investigating this issue as some other customers are having this issue as well. If updating the WebSocket service (1.4.2111.18001) didn't solve the issue, we need more info to troubleshoot. Please file a support ticket and we will contact you for more information.
Yun_Liu can you please advise what support team we need to get the support ticket raised with?
Is it the Cloud PC team? We have ticket 34939212 currently assigned to that team and are waiting fo a tech to be assigned. Understand the need to wait patiently but want to make sure that when we get some assistance we are not advised we are in the wrong team.
Is it the Cloud PC team? We have ticket 34939212 currently assigned to that team and are waiting fo a tech to be assigned. Understand the need to wait patiently but want to make sure that when we get some assistance we are not advised we are in the wrong team.
We have finally found a solution to our problem. We needed the latest version of Microsoft Visual C++ Redistributable on both the Cloud PC and the Local PC. We had been resetting the Local PC and in many (bit not all) instances the reset PC did not have this software. As soon as we installed, we were able to see the "AVD Media Optimized" message when you checked the Microsoft Teams version on the Cloud PC.