Forum Discussion
AVD Media Not Connected
We have a number of AVDs that are showing 'Media Not Connected'. It's not a universal issue in our environment by any means. We have tried our current packaged version as well as current versions dow...
- We are investigating this issue as some other customers are having this issue as well. If updating the WebSocket service (1.4.2111.18001) didn't solve the issue, we need more info to troubleshoot. Please file a support ticket and we will contact you for more information.
Yun_Liu
Microsoft
Microsoft
Have you tried updating both the host WebRTC redirector service and the Remote Desktop client to the latest version?
Yun_Liu Yes we have. We have made sure that Remote Desktop Client is up to date. We rebuilt a Cloud PC yesterday with using the image "Windows 10 Enterprise + Microsoft 365 Apps 22H2". The problem immediately appeared.
- Our testing has indicating that on 2 PCs the it is working - you are getting the message "AVD Media Optimized". We have a 3rd PCs where we are getting the message "AVD Media Not Connected". We have reset the 3rd PC to see if that resolves the issue and it did not. The 3rd PC is a Workgroup PC. Each time we are connecting to the same Cloud PC.
Is there a tool or script that you have that can check the Local PC and tell you if there is a configuration issue?- Yun_LiuIs the 3rd PC an unsupported endpoint (e.g. Windows Server OS)?
If it's a supported endpoint, could you try reset the Teams cache on the cloudPC to ensure the correct shim is loaded?
To reset Teams cache:
First, make sure Teams is not running. Then on the VM side delete %appdata%/Microsoft/Teams directory. When you restart Teams it will want you to login and will recreate the cache as part of that.- The Local PC EndPoint is Microsoft Windows 10 Pro Verison 10.0.19045 Build 19045. I have deleted the %appdata%/Microsoft/Teams directory on the Cloud PC. When I start Teams the problem still exists. It is still reporting "AVD Media Not Connected".