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Vanbogie1200's avatar
Vanbogie1200
Copper Contributor
Mar 04, 2022

AVD Media Not Connected

We have a number of AVDs that are showing 'Media Not Connected'. It's not a universal issue in our environment by any means. We have tried our current packaged version as well as current versions dow...
  • Yun_Liu's avatar
    Yun_Liu
    Apr 18, 2022
    We are investigating this issue as some other customers are having this issue as well. If updating the WebSocket service (1.4.2111.18001) didn't solve the issue, we need more info to troubleshoot. Please file a support ticket and we will contact you for more information.
Yun_Liu's avatar
Yun_Liu
Icon for Microsoft rankMicrosoft
We are investigating this issue as some other customers are having this issue as well. If updating the WebSocket service (1.4.2111.18001) didn't solve the issue, we need more info to troubleshoot. Please file a support ticket and we will contact you for more information.
dloughry's avatar
dloughry
Copper Contributor
Feb 03, 2023

Yun_Liu Did you end up finding a resolution to the problem you were investigating. I think we are having the same problem.

    • dloughry's avatar
      dloughry
      Copper Contributor
      Feb 03, 2023

      Yun_Liu Yes we have. We have made sure that Remote Desktop Client is up to date. We rebuilt a Cloud PC yesterday with using the image "Windows 10 Enterprise + Microsoft 365 Apps 22H2". The problem immediately appeared.

      • dloughry's avatar
        dloughry
        Copper Contributor
        Feb 03, 2023
        Our testing has indicating that on 2 PCs the it is working - you are getting the message "AVD Media Optimized". We have a 3rd PCs where we are getting the message "AVD Media Not Connected". We have reset the 3rd PC to see if that resolves the issue and it did not. The 3rd PC is a Workgroup PC. Each time we are connecting to the same Cloud PC.

        Is there a tool or script that you have that can check the Local PC and tell you if there is a configuration issue?

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