ilovepancakes's avatar
ilovepancakes
Copper Contributor
Aug 21, 2023
Status:
New

RemoteApp MacOS RD Client Not Rendering Context Menus (Works on Windows RD Client)

When connecting to a RemoteApp via Windows RD Client, a particular RemoteApp I use works great. However, when connecting to this same RemoteApp via the MacOS RD Client, when I right click on something on the program to open a context menu, the menu very briefly shows up and then disappears, making the program almost useless as lots of functions require right click menu access. Even though the menu visually disappears, if I click where a button on the menu would be, that selection works, so the menu is being "opened" it just isn't rendering properly.

 

I thought it might be an issue with this particular software and remote connection use however this does NOT happen with Windows RD Client as mentioned, and it doesn't not happen on Windows or Mac when a full RDP session (with desktop) is used. This seems specific to the MacOS RD Client with RemoteApp mode being used.

macOS client
Session performance

8 Comments

  • ilovepancakes's avatar
    ilovepancakes
    Copper Contributor
    Sep 18, 2023

    Has Microsoft seen and accepeted this issue report? It is clearly a bug considering the same exact RemoteApp using the same exact RDP file but with the Windows RDP Client or Android RDP Client does NOT produce the issue.... Only on MacOS do the right click context menus on this application get rendered behind the main window causing them to be unusable. The latest version 10.9.1 still has the same issue.

     

    I noticed if I disable RemoteFX for RemoteApps in GPO the issue is resolved but then performance and quality of RemoteApps is down the tubes so this is an unacceptable fix however should hopefully point Microsoft in the right direction to resolve this. Also, if I use a Full RDP Desktop session with the same app the issue does not happen so it has something to do uniquely with RemoteApp mode.

  • ilovepancakes's avatar
    ilovepancakes
    Copper Contributor
    Aug 22, 2023

    5tacey 

    Does the issue recur if you reboot the macOS device? YES
    Does the macOS have the latest updates installed and has the macOS device been rebooted after said updates have been installed? YES

    After the macOS updates have been installed and the macOS has been rebooted, what is the version? v12.6.8

    Have you tried removing the macOS RD client and installing it again? YES

    Does the issue recur when connecting to a different RemoteApp? NO, does not appear to.

    Does the issue recur when connecting to a different AVD session host? Only have 1 session host.

    I tried from a completely different Mac as well and same issue so it is not isolated to just my main computer.

  • ShawnPoma's avatar
    ShawnPoma
    Copper Contributor
    Aug 22, 2023

    Navy NVD user, looks like todays update broke us. Microsoft Remote Desktop. V10.9.0 Mac

     

    users opening NMCI Helpdesk tickets...

  • 5tacey's avatar
    5tacey
    Former Employee
    Aug 21, 2023

    Does the issue recur if you reboot the macOS device?
    Does the macOS have the latest updates installed and has the macOS device been rebooted after said updates have been installed?

    After the macOS updates have been installed and the macOS has been rebooted, what is the version?

    Have you tried removing the macOS RD client and installing it again?

    Does the issue recur when connecting to a different RemoteApp?

    Does the issue recur when connecting to a different AVD session host?