RDP for Mac version 10.7.4 has broken multiple monitor support

RDP for Mac version 10.7.4 has broken multiple monitor support
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 Jan 14 2022
11 Comments (11 New)
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I regularly connect to a Windows 10 Enterprise (1909) desktop using three monitors from my macOS 12 laptop. Last night the AppStore updated Microsoft Remote Desktop to version 10.7.4 and now it not longer works when "Use all monitors" is turned on. When I connect it loads on only one monitor with a resolution of 1024x768. If I turn off "Use all monitors" I get full resolution on one monitor.
To make sure it is not my laptop I downloaded the beta version of 10.7.3 from https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac and confirmed that is worked correctly with that version.

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Occasional Visitor

I forgot to add that my laptop is a M1 Pro "MacBook Pro (16-inch, 2021)"

Occasional Visitor

I have the same issue with my MacBook Pro 16 inch - 2021. Microsoft release notes said that this is the issue that they were aiming to fix in this update, instead they broke it completely. 

 

Furthermore, release notes say that if you encounter any issue, you can contact us via Help > Report an issue

 

Report an issue option does not even exist in the Help menu in the MacOS RDP App, all I see under Help menu is Documentation and Submit Feedback.

 

Microsoft at its best!!!

Occasional Visitor

I have exactly the same issue. M1 Max 16" connecting to my work Dell Win 10. It worked (with some problems on Teams, and regular dropouts), but correctly shared multiple monitors on 10.7.3 (one the primary 3456x2234 retina, one a Dell 19" 1600x1200), and I was hoping for 10.7.4 to improve the situation, but it made it much worse - I only now have one screen if I want Retina support. Not much improvement, so I'll revert to 10.7.3 until Microsoft can learn to code and test properly...

Visitor

Same issue with M1 MAX 16 inch connecting to Azure WVD, I had to disable multi screen.

Occasional Visitor

Same issue here!

Occasional Visitor

Same issue with M1 Pro MacBook Pro (14-inch, 2021). had to revert to the 10.7.3 version. 

Occasional Visitor

Same issue on a Macbook M1 Pro 2021 after the update to 10.7.4, spent some time troubleshooting but nothing works until I found this post. 

Microsoft
Status changed to: Active

Hi @srtucker ,

Thank you for letting us know, this feedback will be shared with the engineering team and we will provide you updates!

Senior Member

@guramarpurewal you stole my comment! :> Except mine's a 14" M1 Pro.

 

I verified all my connections settings were the same as before the update, but it's stuck on 1024x768 with only one screen.

 

Not sure any additional info is required here... maybe just get someone with Apple Silicon to test full screen/multi-monitor support to Windows 10 before declaring you've "fixed " it!

Senior Member

Well, now I'm annoyed... I downloaded 10.7.3 (1966) from the beta channel, and while this has restored multi-monitor functionality and proper resolution, now I've lost my taskbar at the bottom because the screen doesn't properly fit! Same problem with 10.7.2.

 

I wasn't having any display problems at all before installing 1968 today (included a screenshot of that one as well, just for fun), and now I have no properly working access to my work environment.

 

I guess it's time to try and find a third party client so I can actually do any work before the problem is fixed and the new update passes app store review! :unamused_face:

 

10.7.3 (1966) beta, also 10.7.2 - taskbar off the bottom of the screen10.7.3 (1966) beta, also 10.7.2 - taskbar off the bottom of the screen10.7.4 (1968) from the app store - single monitor, 1024x768... but at least I've got my taskbar!10.7.4 (1968) from the app store - single monitor, 1024x768... but at least I've got my taskbar!

Occasional Visitor

Same issue here. I'm on a 16" M1 MacBook Pro. 

I had to locate the previous version of the app on my Time Machine backup.

If anybody needs it let me know.