pjothi's avatar
pjothi
Copper Contributor
Dec 26, 2023
Status:
Closed

No able to access Windows Workspace, disabled OTP Prompt

Hi,

 

I am NOT able to connect the Windows workspace, but the same machine is connecting fine in a Windows machine Remote Desktop. But in Mac mini when I try the same, the popup that accepts the OTP is disabled. Am I missing something here, please help me

 

 

 

Regards

Pani

macOS client
Windows client

2 Comments

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  • TaniaMariscal's avatar
    TaniaMariscal
    Icon for Microsoft rankMicrosoft
    Sep 11, 2024
    Status changed:
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    We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

     

    We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.

  • nicholaschang's avatar
    nicholaschang
    MCT
    Dec 27, 2023

    It sounds like you're having trouble connecting to a Windows workspace from your Mac mini using a remote desktop client. Here are a few things you could try:

     

    • Check Remote Desktop Settings on Windows**: Ensure that the Windows machine is set up to allow remote connections. You can check this in the System Properties > Remote tab on the Windows machine.

     

    • Firewall Settings**: Ensure that the firewall settings on both the Windows machine and the Mac mini are not blocking the Remote Desktop connection

     

    • OTP Popup Disabled**: If the OTP popup is disabled, it might be a software issue. Try restarting the Remote Desktop client or your Mac mini.