Microsoft Remote Desktop for Mac repeatedly forgets Windows 365 workspace

Microsoft Remote Desktop for Mac repeatedly forgets Windows 365 workspace
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 Aug 24 2023
18 Comments (18 New)
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In the last week or so, I have repeatedly had to re-add the workspace URL for Windows 365 (the "subscription URL" collected from windows365.microsoft.com) to Microsoft Remote Desktop for Mac. The issue started with the previous version of the app, but has continued to happen about once-a-day since installing the latest version (10.9.0 build 2140) from the Mac App Store.

 

Every time the workspace is re-added, it needs to be reauthorized by signing in via OAuth again and any custom settings for the workspace need to be reconfigured.

 

Is this a known issue or am I the lone recipient of this particular cosmic annoyance? :face_with_tears_of_joy:

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Copper Contributor

We are experiencing the same issue on v10.9 build 2140.  

Everyday, the Workspace vanishes and we have to re-add it.  We can then logout, login, close Remote Desktop, open it, etc all day long with no problem.  BUT, the next day, the Workspace will appear for a second or so and then vanish.

Copper Contributor

Same issue here. It stuck for a few weeks but then has been deleting the workspace URL each day so I have to re-add it into the app. I was even still in the Workspace actively and noticed the link in the Remote Desktop Connection app was gone.

 

Version 10.8.4 (2111)

macOS Ventura 13.4.1 (c)

Brass Contributor

@tylerkeen This has been my experience. It has removed itself and I was able to remain connected for the rest of the day. But have to re-add it to get connected again.

Copper Contributor

Same here, very annoying!

Copper Contributor

I have a client that is having the same issue with only Mac clients. Different OS and client versions. MS Support needs to address this. 

Deleted
Not applicable

Same on our side:

Version 10.9.0 (2140)
macOS Ventura 13.5.1 (22G90)

A quick fix would be nice to get it working again without losing the workspace so often.

Copper Contributor

Same issue on macOS Monterey 12.6.8. Need to add and authenticate W365 workspace again everyday to MS Remote Desktop application.

Microsoft

I have the same issue.

Copper Contributor

This is even worse for me, sometimes it might just close my session for no apparent reason, maybe because I clicked in another screen ? And then back to the little dance of setting the new workspace and typing credentials and passwords. This is really upsetting, please fix ASAP.

 

MacOS 13.3.1 (a) (22E772610a)

Brass Contributor

If Microsoft Remote Desktop for Mac is repeatedly forgetting your Windows 365 workspace, it can be frustrating, but there are steps you can take to resolve this issue:

  1. Update Microsoft Remote Desktop: Ensure that you have the latest version of Microsoft Remote Desktop for Mac installed. Outdated versions may have bugs or compatibility issues.

  2. Check Credentials: Double-check your credentials (username and password) for your Windows 365 workspace. Make sure they are correct, as incorrect login information can lead to issues.

  3. Workspace Settings: Review the settings for your Windows 365 workspace within Microsoft Remote Desktop. Ensure that you have saved the workspace with the correct settings, including the server address and login credentials.

  4. Credential Management: On your Mac, open the "Keychain Access" application. Search for any saved credentials related to your Windows 365 workspace and delete them. Then, when you connect again, you will be prompted to save new credentials.

  5. Recreate the Workspace: If the problem persists, try deleting the existing workspace in Microsoft Remote Desktop and create it again from scratch. This can sometimes resolve configuration issues.

  6. Clear Cache: Clear the cache of Microsoft Remote Desktop. You can do this by going to the "Connection Center" and then "Preferences." From there, click on the "Clear Cache" button.

  7. Reinstall Microsoft Remote Desktop: As a last resort, if none of the above steps work, you might consider uninstalling and reinstalling Microsoft Remote Desktop for Mac. This can help resolve any underlying software issues.

  8. Contact Support: If the issue continues to persist, it's a good idea to reach out to Microsoft Remote Desktop support or your IT department for further assistance. They may be able to provide specific guidance based on your organization's setup.

Remember to back up any important information or settings before making significant changes to your remote desktop configuration. Additionally, make sure you have permission and authorization to access your Windows 365 workspace.

Copper Contributor

I have the same problem with a customer of ours. There, the problem occurs on several Macs with different Mac OS versions. On some Macs the workspace disappears almost daily. On others, the problem occurs only every few weeks.

Copper Contributor

hope this is fixed ASAP

Brass Contributor

Mine has not disappeared for about a week, now. Version 10.9.2 (2147) on macOS 13.5.2. Not sure if updating to the latest version fixed it, but if you haven't updated to 10.9.2 (2147) on the App Store yet, see if that solves the problem for you.

Copper Contributor

same here with 10.9.2 - I can connect to the Workspace so credentials and so on are not the problem....

Copper Contributor

After calling Microsoft say told me that this is a security feature.

You have to connect your Mac to INTUNE to keep the setting.

 

https://intune.microsoft.com/#view/Microsoft_Intune_DeviceSettings/DevicesMacOsMenu/~/appleEnrollmen...

I did so and after the reboot the settings are still there - let's see if they stay.....

Brass Contributor

@Christian_Ehret I have two Macs that haven't had the issue in weeks and neither of them are connected to Intune. However, I wonder if there is a security setting in M365 that DOES require a Mac be joined to Intune in order to save a connection, which was inadvertently turned on for environments experiencing this issue.

 

I hope it does stick for you, though. Mine has remained for the last 3 weeks without disappearing, so the issue appears to have been resolved for me without joining Intune, but if that is a surefire fix for others, this is pretty useful info.

Copper Contributor

Microsoft released a new Version of the RDC - the bug should be fixed Microsoft told us.....
Let's see....

Copper Contributor

Looks good so far with Version 10.9.3 (2158)