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Mac OS Remote Desktop Version 10.7.3 is unable to connect. Version 10.6.7 is able to connect.

Mac OS Remote Desktop Version 10.7.3 is unable to connect. Version 10.6.7 is able to connect.
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 Jan 06 2022
2 Comments (2 New)
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I recently bought a new MacBook Air (M1) with Mac OS Version 12.1 (21C52).

I downloaded the Microsoft Remote Desktop App from the App Store (Version 10.7.3 (1966)) and tried to connect to my Terminal Server at work.

 

The connection failed with the following error: 

 

Unable to connect

An error occurred while communicating with the Remote Desktop Gateway. If this keeps happening, contact your network administrator for assistance.

Error code: 0x3000008

 

Then, I downgraded on my new Macbook to the Remote Desktop Beta Version 10.6.7 (1896) (which happens to be the version currently installed on my older MacBook) and this version is working perfectly fine without any issues.

 

Hence, there must be a bug in your newer Remote Desktop version 10.7.3.

Please fix it and report back to me, so that I can uninstall the older beta version.

 

Thanks

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tmariscal
Microsoft
‎Jul 22 2024 11:23 AM
‎Jul 22 2024 11:23 AM

This forum is focused on Azure Virtual Desktop Feedback. If you are running into issues, we recommend sharing your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

 

We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.

tmariscal
Microsoft
‎Jul 22 2024 11:25 AM
‎Jul 22 2024 11:25 AM
Status changed to: Closed
 
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