Final Update: Wednesday, 13 May 2020 10:26 UTC
We've confirmed that all systems are back to normal with no customer impact as of 05/13, 07:07 UTC. Our logs show the incident started on 05/13, 06:45 UTC and that during the 22 minutes that it took to resolve the issue some of customers might have experienced intermittent failures for ingestion in West Europe region.
-Santhosh
We've confirmed that all systems are back to normal with no customer impact as of 05/13, 07:07 UTC. Our logs show the incident started on 05/13, 06:45 UTC and that during the 22 minutes that it took to resolve the issue some of customers might have experienced intermittent failures for ingestion in West Europe region.
- Root Cause: The failure was due to one of our back end services.
- Incident Timeline: 22 minutes - 05/13, 06:45 UTC through 05/13, 07:07 UTC
-Santhosh
Published May 13, 2020
Version 1.0