Experiencing Data Access issue in Azure Portal for Many Data Types - 10/06 - Resolved

[Azure-Monitor-Team]

Final Update: Tuesday, 06 October 2020 11:02 UTC

We've confirmed that all systems are back to normal with no customer impact as of 10/06 10:00 UTC. Our logs show the incident started on 10/06 5:00 UTC and that during the 5 hours that it took to resolve the issue some customers may have experienced failures while accessing metrics from the Azure Portal and via programmatic methods. 

• Root Cause: The failure was due to issues with one of our dependent service.
• Incident Timeline: 5 Hours - 10/06 5:00 UTC through 10/06 10:00 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Vyom

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Update: Tuesday, 06 October 2020 08:03 UTC

We continue to investigate issues within Application Insights. Root cause is not fully understood at this time. Some customers continue to experience failures while accessing metrics from the Azure portal. Initial findings indicate that the problem began at 10/06 5:00 UTC.

• Work Around: None
• Next Update: Before 10/06 12:30 UTC

-Vyom

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Initial Update: Tuesday, 06 October 2020 06:03 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience failures while accessing metrics from the Azure portal.

• Work Around: None
• Next Update: Before 10/06 08:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Vyom

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