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Final Update: Thursday, 13 August 2020 18:14 UTC

We've confirmed that all systems are back to normal with no customer impact as of 8/13, 17:30 UTC. Our logs show the incident started on 8/13, 12:55 UTC and that during the 4 hours and 35 minutes that it took to resolve the issue customers may have  experienced issues with accessing the Live Metrics blade via the Azure Portal.
  • Root Cause: The failure was due to one of the back end dependent services.
  • Incident Timeline: 4 Hours & 35 minutes - 8/13, 12:55 UTC through 8/13, 17:30 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Sameer

Initial Update: Thursday, 13 August 2020 14:55 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access issue with Application Insights Live Metrics.
  • Work Around: None
  • Next Update: Before 08/13 17:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Rama

1 Comment
Occasional Visitor

Getting "Error retrieving data" in "Application map", "Performance", "Failures" widgets. While I am able to see the logs in "Live metrics" widget. Any leads around the root cause of the issue and solution to it would be highly appreciated.